New: Automated Fraud Alerts
We’re adding extra layers of security and convenience to your Arsenal debit and credit cards.
Starting Tuesday, March 10, Arsenal Credit Union will put into place a new Automated Fraud Alerts (AFA) system. This system has multiple touchpoints to help us make sure that it is indeed you using your debit or credit card (both business and consumer accounts).
There is nothing required on your end for these new AFAs. When we believe there is fraudulent activity on your card account, we will begin sending you alerts.
Here’s how it works
First, we contact you by text message
If your card is triggered for suspected fraud, we will send a free SMS text message to your phone. See the below graphics for example text messages.
Initial text alert
Here’s what happens if you press “Y.”
Here’s what happens if you press “N.”
If you don’t respond to the text within 30 minutes, you will receive an automated call to your mobile device.
If there is still no answer to this, we will leave a message. If there is still no response, we will try calling your home phone and leaving a message. If there is no response within three hours of the home message, we will try calling your home phone again (except this time there will be no message).
If you can’t be reached by phone, we will email you.
If there is no response to the above contact attempts, you’ll receive an email sent five minutes after the final call to your home. If we can’t contact you through any of these means, a fraud detection representative will reach out to you about access to your card account.
If you have any questions about these new AFAs, please feel free to contact our electronic services department.