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NEW: ATM and Video Teller available at Watson Road location

Arsenal News
NEW: ATM and Video Teller available at Watson Road location

Thank you for choosing Arsenal Credit Union

 

And thank you for your patience while the previous ATM was unavailable at our 8651 Watson Road location.

We’re excited to announce a new Interactive Teller Machine (ITM) that’s now available for you to use. The ITM is able to handle all of the basic transactions you expect from an ATM. It also gives you the capability to conduct a transaction with a live teller via video.


Where is the ITM and what hours will it be available?

Our ITM is located in the same location as our previous ATM. Simply enter our parking lot, drive around the building through the drive-up lane and head to the last available lane (closest to the neighboring building).

  • The ATM option on the machine will be available 24/7.
  • Live tellers will be available to serve you from 9:00 a.m. until 5:00 p.m. Monday through Friday.

If you need to speak with a teller or Member Advocate in person, you always have the option to use a drive-up lane or head inside the branch.


FAQs

We’ve compiled a list of questions you may have about using the ITM. If you still have questions, please call us at 314.962.6363, start a live chat or contact us through Live Video Banking.

We’re here to serve you.

What is an ITM?
An ITM is an ATM that comes to life! The machine allows you to start a video chat with Arsenal tellers through an interactive video screen. The ITM also serves as a fully functional ATM for simple withdrawals and deposits.

How do ITMs work?
To use the ITM, touch the screen and follow the prompts. If you need assistance, a live teller from our Member Solutions Center will help guide you through your transaction. If you need to make an ATM transaction, just insert your debit card, enter your PIN and proceed with your transaction.

Is there a fee to use the ITM?
No. The ITM is free to use. As part of the CO-OP ATM network, it's also free for members of other credit unions that participate in the network.

Where are the ITM tellers located?
ITM tellers are located locally at our headquarters in Arnold, Missouri.

What transactions can I do with an ITM?
You can perform most teller transactions using the ITM, including but not limited to:
  • Withdrawing and depositing cash.
  • Paying loans.
  • Making transfers between accounts.
  • Depositing cash and checks.

What do I need to use the ITM?
If using the ITM, you'll need to insert your driver's license into the scanner located on the top-left of the machine. If we have your current ID on file, we can start the transaction with no need to scan. If using the ITM for an ATM transaction, you'll need your debit card.

Will I be able to choose how I get cash back?
Yes. You will be able to choose how you get your cash back with several of the most popular denominations to choose from.