Improvements now ready at Arnold branch

Thank you for your patience during construction. All video teller machines are now available to use at our Arnold branch.

When visiting us at our branch on 3780 Vogel Road, the first three lanes of the drive-up will host the new video teller machines. These machines also act as 24/7 ATMs, giving you faster access to your cash when you need it.

The machine on the far-right is available for cash withdrawals only.


How will these changes help me?

Using a video teller, you’ll still connect directly to our staff, just on video instead of through a window.

You’re also able to inquire about your accounts, ask about loans and learn about our current promotions.

All drive-up stations are now 24/7 ATMs, giving you faster access to basic cash withdrawals and deposits without the waiting.


FAQs

We’ve compiled a list of questions you may have about using the new video teller stations. If you still have questions, please call us at 314.962.6363, or utilize the chat button located on the lower right side of your screen, to start a Live Chat, or to initiate a Live Video session with a member of our team today.

How do I use the video teller?

Just tap on the screen and follow the prompts. A representative will be available to help you on screen momentarily.

What do I need to use the video teller?

You’ll need to insert your driver’s license into the scanner located on the top-left of the machine. If we have your current ID on file, we can start the transaction with no need to scan.

What transactions can I do with a video teller?

You can perform most teller transactions, including but not limited to withdrawing and depositing cash, paying loans, making transfers between accounts and depositing checks.

How do I access the new ATMs?

Just insert your card and enter your PIN.

Can I choose how I get cash back?

You’ll be able to receive cash back with several of the most popular denominations.

Where will the video tellers be located?

All video tellers will be headquartered at our Arnold branch. You’ll probably recognize the faces.

Are these new machines free to use?

Yes! As part of the CO-OP network, ATM transactions are also free for members of other credit unions that participate.

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