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Press Kit

Our Story

Arsenal Credit Union was established by eight individuals who sought a better way to manage their money. They envisioned an institution that combined the financial power of their coworkers and family members, giving themselves economic control over their wages and ultimately, their futures.

Today, we are still driven by this philosophy – Arsenal’s mission is to utilize the power of money to help people improve their social and economic well-being. Unlike banks which are for-profit, we share our net earnings with our members in the form of better rates on deposits and loans, fewer and lower fees, etc. Since people motivate our ambitions, we consistently provide excellent service.

Company Fast Facts

Founded: 1948
Organization type: A not-for-profit financial cooperative
Charter: State
Regulatory Agency: Missouri Division of Credit Unions
Insurance: Federal (provided through the National Credit Union Administration/NCUA)
Total Membership: 31,984 (as of 1/26/2023)
Total Assets: $373.3 million (as of 9/30/2022)
Total Deposits: $333.8 million (as of 9/30/2022)
Employees: 99
Rankings: 8th-largest credit union in St. Louis (based on deposits and assets) and 11th-largest in Missouri
Headquarters: Arnold, Missouri
Branches: Four in the St. Louis metro area (three in Missouri – north Jefferson County, mid St. Louis County and north St. Louis County; one in Illinois – north St. Clair County), more than 70 credit union shared branch locations locally and more than 5,800 nationwide, a 24/7 online/mobile branch, and a 24/7 automated (phone) teller system
Free ATMs: More than 250 in the St. Louis area and 30,000 nationwide through the CO-OP Network
Leadership: Senior Management:

President/CEO: Linda Allen
Executive Vice President: Lori Crutchley
Senior Vice President: Cassi Hendrixson
Senior Vice President: Jessica Royce
Senior Vice President: Greg Clarke
Senior Vice President: Mike Hudson

Board of Directors: 7 directors elected to a 3-year term
Chairman: Gary Dierks

Supervisory Committee: 3 members, each elected to a 3-year term
Chairman: Bob Killion

Who Can Join: See our Membership Eligibility page
Products: We offer many of the same financial products and services as banks do.
Accolades: People helping people is the epicenter of what we do. As a result, we have received an array of various state-level awards for our internal products and services that help individuals and families, as well as for our external programs that benefit the community. The list includes eight Louise Herring Awards for Philosophy in Action, eight Alphonse Desjardins Awards for our youth and adult financial education efforts, and 17 Dora Maxwell Social Responsibility Awards for our community involvement efforts. Our entire portfolio of accolades – 33 total – were awarded to us by the Missouri Credit Union Association (MCUA), now known as the Heartland Credit Union Association.



  • In 2021 we were voted as one of the best local credit unions by readers of St. Louis Magazine.
  • In 2021, 2020 and 2019 we were among 25 local businesses recognized for offering the “Best in Value” and helping people “get the most out of their money” by the St. Louis Small Business Monthly.
  • In 2013, Arsenal’s debt relief program was deemed as one of the 10 best among all credit unions, based on independent research by NerdWallet, a personal finance website. The article recognized Arsenal for going “the extra mile” and noted that the credit union provides free financial advice across multiple channels.
  • In 2009 and 2010, we were recognized as a “REAL Deal Credit Union” by CUNA.
  • From 2009-2017, our clients and readers of the St. Louis Small Business Monthly voted us as one of the best credit unions in St. Louis. (The publication stopped publishing a “best credit union” list in 2018.)
  • In 2005, we ranked as one of the top 100 credit unions in electronic services.
  • In 2005, we also received recognition from the Credit Union National Association (CUNA) for our Tracker Kids Savings Club Program.
  • In 2003, we were a consumer “Pick of the Week” by Broadcast News Channel and showcased on MSNBC for our commitment to high-quality service, our ongoing dedication to community involvement and our employee-friendly atmosphere.
  • In 2001, we ranked 14th for member service usage for credit unions similar in asset size to us nationally.

Media Contact: Vice President of Marketing


Media Notes

  1. Arsenal is a credit union, not a bank.
  2. Those who do business with a credit union are called members rather than customers.
  3. Not for profit and nonprofit are not interchangeable terms; each has a different meaning. Credit unions are not for profit, which is not to be confused with nonprofit charities or similar organizations. Credit unions are not for profit because they operate to serve their members rather than to maximize profits. But unlike nonprofit organizations, credit unions do not rely on donations, and they are financial institutions that must turn what is, in economic terms, a small profit (i.e., “surplus”) to be able to continue to serve their members. A credit union’s revenues (from loans and investments) need to exceed its operating expenses and dividends (interest paid on deposits) in order to maintain capital and solvency. Credit unions use excess earnings to offer members more affordable loans, a higher return on savings, lower fees or new products and services.
  4. A high-resolution copy of our logo is available upon request.