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Press Kit

Our Story

Arsenal Credit Union was established by eight individuals who sought a better way to manage their money. They envisioned an institution that combined the financial power of their coworkers and family members, giving themselves economic control over their wages and ultimately, their futures.

Today, we are still driven by this philosophy – Arsenal’s mission is to utilize the power of money to help people improve their social and economic well-being. Unlike banks which are for-profit, we share our net earnings with our members in the form of better rates on deposits and loans, fewer and lower fees, etc. Since people motivate our ambitions, we consistently provide excellent service.

Company Fast Facts

All information current as of month-end April 2018

Founded: 1948
Organization type: A not-for-profit financial cooperative
Charter: State
Regulatory Agency: Missouri Division of Credit Unions
Insurance: Federal (provided through the National Credit Union Administration/NCUA)
Total Membership: 26,390
Total Assets: $227.7 million
Total Deposits: $202.2 million
Employees: 80
Rankings: 8th-largest credit union in St. Louis (based on deposits and assets)
Headquarters: Arnold, Missouri
Branches: 6 in the St. Louis area (north Jefferson County, south St. Louis County, mid St. Louis County, north St. Louis County and the city of St. Louis in Missouri, as well as north St. Clair County in Illinois), more than 50 credit union shared branch locations locally and 5,000+ nationwide, a 24/7 online branch, and a 24/7 automated (phone) teller system
Free ATMs: More than 250 in the St. Louis area and nearly 30,000 nationwide through the CO-OP Network
Leadership: Senior Management:
President/CEO: Linda Allen
Senior Vice President: John Gerke
Senior Vice President: Patti Poe
Senior Vice President: Cassi Hendrixson
Senior Vice President: Kraig Zang
Board of Directors: 7 directors elected to a 3-year term
Chairman: Randy Pratt
Supervisory Committee: 3 members, each elected to a 3-year term
Chairman: Bob Killion
Who Can Join: See our Membership Eligibility page
Products: We offer many of the same financial products and services as banks do.
Accolades: People helping people is the epicenter of what we do. As a result, we have received an array of various state-level awards for our internal products and services that help individuals and families, as well as for our external programs that benefit the community. The list includes eight Louise Herring Awards for Philosophy in Action, six Alphonse Desjardins Awards for our youth and adult financial education efforts, and 14 Dora Maxwell Social Responsibility Awards for our community involvement efforts. Our entire portfolio of accolades – 28 total – were awarded to us by the Missouri Credit Union Association (MCUA), now known as the Heartland Credit Union Association.

National recognition:

  • In 2001, we ranked 14th for member service usage for credit unions similar in asset size to us.
  • In 2003, we were a consumer “Pick of the Week” by Broadcast News Channel and showcased on MSNBC for our commitment to high-quality service, our ongoing dedication to community involvement and our employee-friendly atmosphere.
  • In 2005, we ranked as one of the top 100 credit unions in electronic services.
  • Also in 2005, we received recognition from the Credit Union National Association (CUNA) for our Tracker Kids Club Program.
  • Since 2009, we have been voted every year by readers of the Small Business Monthly newspaper as one of the best credit unions in St. Louis.
  • In 2009 and 2010, we were recognized as a “REAL Deal Credit Union” by CUNA.
  • In 2013, Arsenal’s debt relief program was deemed as one of the 10 best among all credit unions, based on independent research by NerdWallet, a personal finance website. The article recognized Arsenal for going “the extra mile” and noted that the credit union provides free financial advice across multiple channels, including a special financial education section on its website, resource centers within its branches, ongoing seminars, and one-on-one counseling provided by an in-house financial specialist from Clearpoint Credit Counseling Solutions.

Our members have a lot to say about us. You, too, can Get Gruntled NOW!

 

Media Contact

Vice President 

Media Notes

  1. Arsenal is a credit union, not a bank.
  2. Those who do business with a credit union are called members rather than customers.
  3. Not for profit and nonprofit are not interchangeable terms; each has a different meaning. Credit unions are not for profit, which is not to be confused with nonprofit charities or similar organizations. Credit unions are not for profit because they operate to serve their members rather than to maximize profits. But unlike nonprofit organizations, credit unions do not rely on donations, and they are financial institutions that must turn what is, in economic terms, a small profit (i.e., “surplus”) to be able to continue to serve their members. A credit union’s revenues (from loans and investments) need to exceed its operating expenses and dividends (interest paid on deposits) in order to maintain capital and solvency. Credit unions use excess earnings to offer members more affordable loans, a higher return on savings, lower fees or new products and services.
  4. A high-resolution copy of our logo is available upon request.