Member Testimonials | Arsenal Credit Union

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What would you like to borrow for?
- A home
  - Great, what are you more interested in?
    - I’d like to buy a home, or refinance my current loan.
      - Sounds great. We offer Mortgage Loans at great prices, as well as refinancing options.
    - I want to make some environmentally friendly home improvements.
      - Let’s get started making our community greener. We offer no-collateral Home Improvement loans just for that. We think you’ll love our rates.
    - I’m more interested in using the value in my home to get a loan.
      - Sounds good. Would you prefer a lump sum of cash for your loan, or more flexible spending?
        
        Lump sum
        
        Sounds like you are looking for a Home Equity Loan. It’s a great way to secure a lower rate, and you can use the money on any expense.
        
        Flexible spending
        
        Great. Check out our Home Equity Line of Credit (HELOC). It’s a flexible way to use your home’s value, particularly for home improvements.
- A car
  - Cool! We have low rates available for both Auto Loans and Recreational Vehicles. We can also refinance your current loan with another institution.
- Something fun
  - What are you interested in?
    - Boat
      - Awesome! Let us help you get on the water. We offer low rates and long terms to make your Boat Loan payments affordable.
    - Personal Watercraft
      - Great! We’re here to help you find your thrill. We offer competitive rates and terms on Personal Watercraft Loans.
    - Motorcycle or ATV
      - You’re one step closer to hitting the open road or trail. We have the right financing on Motorcycle and ATV Loans to make it happen.
    - Motorhome, Campervan or Travel Trailer
      - Yay! Hit the road, Jack! Our low rates and flexible terms on Motorhome, Campervan and Travel Trailer Loans help you explore America.
- Something else
  - Okay. Business or personal?
    - Business
      - Sounds great! We offer a wide range of Business Loans, including loans for vehicles, equipment and real estate.
    - Personal
      - Terrific! We offer Personal Loans for any need, including weddings, vacations and debt consolidation.
- I’m mostly interested in a credit card
  - Sounds good! Be sure to check out our VISA^® Credit Cards page.

What would you like help with?
- Accessing my accounts
  - Okay, how would you like to access your accounts?
    - Online
      - Ok! If this is your first time using Online Banking?
        
        Yes
        
        Okay! To enroll, call us during normal business hours at 314.962.6363 (or 618.239.6363 for Illinois members; 1.800.719.6363 if you are outside of the St. Louis area) and press option 6, then 2.
        
        No
        
        Great. To access your account, simply click “Login” in the upper right hand corner of the page.
    - On my mobile device
      - Great! First make sure you’re enrolled in online banking. Then, download our free app for iPhone or Android.
- Opening a checking account
  - Great! What do you care most about in a checking account?
    - Earning interest
      - Okay! Both our Advantage Plus Checking and Value Checking accounts earn interest. Advantage Plus earns higher interest than Value Checking. With Value Checking, there’s no monthly fee if you maintain an average daily balance of $500 or more.
    - Having no fees
      - Sounds good! Make sure you check out our Totally Free Checking account.
    - Getting free checks
      - Great! Take a look at our Advantage Plus Checking account that comes with one free package of checks a year.
- Signing up for eStatements
  - Cool! If you are already signed up for and using our online banking service, all you need to do is click on the eStatements tab within online banking and accept the disclosure that appears.
- Getting insurance
  - Perfect, we offer discounts on auto, home and life insurance through our partner.
- Reporting a lost or stolen card
  - We’re sorry to hear that. Is this during or after business hours?
    - During
      - Please call us at 314.962.6363 or 618.239.6363, and press option 6, then 1.
    - After
      - If it’s your debit card, please call 1.888.918.774. If it’s your credit card, please call 1.866.820.3035.
- Taking control of your debit/credit card
  - We have an app for that, and it’s free. Check out Arsenal CardKey today to lock/unlock your cards, set up alerts/controls and so much more.

What would you like to save for?
- An upcoming holiday or vacation
  - Sounds lovely! We have both Christmas Club and Vacation Club accounts available to our members. Check out our Savings page and scroll down for more info.
- Retirement
  - It sounds like an IRA (Individual Retirement Account) would be helpful for you. If you’re interested in meeting with a financial advisor to discuss a Roth IRA and other investment options, we can also make that happen.
- College
  - Meet with our financial advisor to learn about the different options available for funding a college education, including the Coverdell Educational Savings Account and the 529 College Savings Plan.
- Something else – and I’d like to earn a good interest rate
  - Do you have some money saved up already?
    - Yes, quite a bit
      - Nice! Are you okay with leaving your money untouched for a while?
        
        Sure
        
        Cool! We think you might like one of our CDs. You agree to leave your money untouched for a while in exchange for a higher interest rate.
        
        I’d prefer to make withdrawals when I need to.
        
        Sounds good. Check out our Money Market account. It’s a little more flexible, but still gets you a higher rate.
    - Not much
      - No worries. Once you open a Savings account, you can open secondary accounts for whatever you need, including college, rainy day funds and more.
- I’d prefer just a basic savings account
  - Ok! Our Savings account sounds just right for you. It also secures your Arsenal membership.
- I want to make saving automatic
  - We can help. Enroll in our Spend to Save program to have your debit card transactions rounded up to the nearest dollar, with the change deposited to your savings account. You can also set up a payroll deduction to have a part of your paycheck deposited directly into savings each pay period.

Real testimonials from people just like you

arsenalcreditunion

56 136

Simple solutions for your banking needs.

arsenalcreditunion

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Oct 13

A good chunk of our membership base has been with us for several years. Why switch financial institutions when everything you need is under one roof? #CUdifference #ArsenalDifference

A good chunk of our membership base has been with us for several years. Why switch financial institutions when everything you need is under one roof? #CUdifference #ArsenalDifference ...

0 0

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Oct 13

Thank you for your great feedback, James. #CUdifference #arsenaldifference

Thank you for your great feedback, James. #CUdifference #arsenaldifference ...

1 0

arsenalcreditunion

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Oct 13

We're all a big part of the #creditunionfamily here at Arsenal. Thanks for the positive feedback, John. #CUdifference #ArsenalDifference

We're all a big part of the #creditunionfamily here at Arsenal. Thanks for the positive feedback, John. #CUdifference #ArsenalDifference ...

2 0

arsenalcreditunion

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Oct 1

Every member we serve is just as important as the last. Thank you for leaving such a great review for us, Cassandra.

#CUdifference #CreditUnionsRock #ExperienceExcellence #ArsenalDifference

Every member we serve is just as important as the last. Thank you for leaving such a great review for us, Cassandra.

#CUdifference #CreditUnionsRock #ExperienceExcellence #ArsenalDifference ...

4 0

arsenalcreditunion

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Oct 1

It's our goal to make every transaction and meeting with our members excellent. Thank you for your feedback, Nichole. #ExperienceExcellence #CustomerService #CreditUnionsRock #CUdifference #ArsenalDifference

It's our goal to make every transaction and meeting with our members excellent. Thank you for your feedback, Nichole. #ExperienceExcellence #CustomerService #CreditUnionsRock #CUdifference #ArsenalDifference ...

5 1

arsenalcreditunion

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Oct 1

We're happy to provide anyone who walks into a branch or opens an account online with excellent service! #ExperienceExcellence #CreditUnionsRock #Service #ArsenalDifference

We're happy to provide anyone who walks into a branch or opens an account online with excellent service! #ExperienceExcellence #CreditUnionsRock #Service #ArsenalDifference ...

5 0

arsenalcreditunion

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Sep 11

Thank you for the review, Keith! #ArsenalDifference

Thank you for the review, Keith! #ArsenalDifference ...

3 0

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Sep 1

Thank you for being a member, Kyle! #ArsenalDifference

Thank you for being a member, Kyle! #ArsenalDifference ...

3 0

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Aug 17

Thank you for the awesome review, Lauren. #ArsenalDifference

Thank you for the awesome review, Lauren. #ArsenalDifference ...

1 0

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Aug 14

Thank you for choosing Arsenal, Alyssa! #ArsenalDifference

Thank you for choosing Arsenal, Alyssa! #ArsenalDifference ...

1 0

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Aug 10

Thanks for choosing ACU, Megan. #ArsenalDifference

Thanks for choosing ACU, Megan. #ArsenalDifference ...

1 0

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Jul 30

Arsenal Credit Union: Where everybody knows your name. #ArsenalDifference

Arsenal Credit Union: Where everybody knows your name. #ArsenalDifference ...

2 0

arsenalcreditunion

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Jul 28

We have quick turnaround times for loans. We know you need the funds fast. #ArsenalDifference

We have quick turnaround times for loans. We know you need the funds fast. #ArsenalDifference ...

6 0

arsenalcreditunion

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Jul 22

Thank you for choosing arsenal, James. We're happy to serve you #testimonials #creditunionsrock #ArsenalDifference

Thank you for choosing arsenal, James. We're happy to serve you #testimonials #creditunionsrock #ArsenalDifference ...

0 0

arsenalcreditunion

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Jul 22

#ArsenalDifference

#ArsenalDifference ...

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arsenalcreditunion

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Jul 13

Our members tend to stick with us for a long time. Find out why when you open an account. #cudifference #ArsenalDifference

Our members tend to stick with us for a long time. Find out why when you open an account. #cudifference #ArsenalDifference ...

1 0

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Jul 10

We love serving you, Jeffrey! #creditunionsrock #ArsenalDifference

We love serving you, Jeffrey! #creditunionsrock #ArsenalDifference ...

3 0

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Jul 7

We're happy to treat our members like family here. #creditunion #creditunionsrock #arsenaldifference

We're happy to treat our members like family here. #creditunion #creditunionsrock #arsenaldifference ...

4 0

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Mar 9

Awesome testimonial from Mary! Thank you so much #creditunionsrock #stl #stlouisgram #arsenaldifference

Awesome testimonial from Mary! Thank you so much #creditunionsrock #stl #stlouisgram #arsenaldifference ...

2 1

arsenalcreditunion

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Jan 31

Who needs a bank?

#creditunionsrock #stlgram #ArsenalDifference

Who needs a bank?

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1 0

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What is the #CUdifference?

What else sets Arsenal Credit Union apart

Better Together

98 percent of our members say they would recommend us to others.

Our Members Stick With Us

Many people who bank with us never leave. About 36 percent of Arsenal members have been with us for 10 years or more.

We Save You Money

Members who have gotten bad auto loans elsewhere and refinanced them with us are collectively saving more than $1.1 million in total interest with a better rate and shorter term!

The Tools You Need

Arsenal provides all of the digital banking services you’d expect from a big bank, with the personal service of local business.

Ready to open your account?

You can easily apply online or start a live chat with an Arsenal rep.

Start a Live Chat

Open an Account Online