Online Help Index

PDF Quick Guides

Logging In To Online Banking For The First Time — Quick Help Guide
Signing Up For eStatements — Quick Help Guide
Signing Up For Visa Credit Card eStatements — Quick Help Guide

Table of Contents

Having Trouble Logging In with Login Security?
Recommended Operating Systems for Internet Banking
Determining Your Browser Version
About Cookies
About JavaScript
About SSL
About Display Size
About Adobe Acrobat Reader
Supported Browsers for Internet Banking
Internet Explorer Settings (8.0)
Internet Explorer Settings (9.0)
Mozilla Firefox Settings
Safari Settings
Google Chrome Settings
Unable to Log Into Internet Banking
Login Security Information
Downloading Files to Financial Software
Importing to MS Money
How to Allow Pop-ups for This Site
Internet Explorer
Firefox
Safari
Google Chrome
Third-party pop-up blockers

TROUBLESHOOTING

Compatibility Test
Error Messages

BACK TO INDEX

HAVING TROUBLE LOGGING IN WITH LOGIN SECURITY?

In Internet Explorer:

• Click on “Internet Options” to access your settings.
• Under the “General” tab, look at your browsing history options. Here, you can choose to delete your browsing history on exit. Whether you choose to check this box is up to you; however, you should still click the “delete” button to refine the options for retaining information from the Internet.
  

  

• Make sure “Preserve Favorites website data” box is checked. All other options may be checked or unchecked, but if the first box is not checked, each time you log out of online banking and exit your browser, you will lose all cookies and temporary files that must be stored in order for online banking to remember your computer. (We strongly recommend that you save our website as a favorite in order to make it easier for your browser to remember us.)
  

  

• If your computer does not save cookies and remember online banking, you will be prompted to enter a verification code every time you attempt to log into online banking.

A more detailed explanation of login security, cookies and other technical issues follows these instructions.

An Overview of Login Security

Security refers to preventing unauthorized access to a computer system or network. Internet Banking uses several layers of technology to prevent unauthorized users from gaining access to the internal network. Internet Banking’s security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.

The Internet Banking section is automatically secured/encrypted, but the rest of the Website can be accessed as either secure or unsecure. Internet Banking is a term for accessing your account information over the Internet. We may refer to it as Internet Account Access or use a different name.

What is Multifactor Authentication?

Your online security is important to us, as well as providing you easy and convenient banking tools. Your online banking experience may include a new Enhanced Login Security service to further help protect you from identity theft which is known in the online security industry as Multifactor Authentication, or MFA.

Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass.

Multifactor Authentication means that two or more different types (or factors) of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know.

For your convenience, after you successfully authenticate with your User ID, password and Login Security (One-Time Passcode or OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.

We recommend you ensure that your browser settings and any antivirus software you have do not delete your cookies and temporary Internet files so that you are not prompted to provide Login Security (One-Time Passcode or OTP) every time you log into Internet Banking.

Logging in from a Computer You Normally Use?

When you choose to enroll your computer as PRIVATE, a special Browser Cookie will be present on the system, which will act in place of your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available). You will only need your User ID and password to access your account information.

If you are still getting prompted to provide your Login Security, then please ensure that you have the following:

• Using one of the Recommended Operating Systems for Internet Banking
• Using one of the Recommended Browsers for Internet Banking
• Browser is not set to delete cookies – Please follow the steps in listed in this help for your respective browser to determine if cookies are being deleted
• Any antivirus software is not set to delete cookies
• No viruses or malware on your computer
• No usage of a proxy server or “web accelerator” by your internet service provider
• If using a computer from work, verify that your office technical department is not automating deletion of cookies

Logging in from a Computer You DO NOT Normally Use?

When you choose to list your computer as PUBLIC, you will need to provide your User ID, password and you will be prompted to provide your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available) each time you log into your account. We recommend this setting when logging in from a library or school computer.

Password Security

To ensure security, we recommend the following:   Never reveal your password**.

BACK TO INDEX

RECOMMENDED OPERATING SYSTEMS FOR INTERNET BANKING

• Windows Vista
• Windows 7
• Windows 8
• Macintosh OS X

Internet Banking is optimized to use with certified/recommended operating systems. By using a different operating system, you may not be able to take full advantage of all the features within Internet Banking. See a list of recommended browsers.

BACK TO INDEX

DETERMINING YOUR BROWSER VERSION

1. Click on Help.
2. Click on About Microsoft^® Internet Explorer.

Upgrade to a newer version of Explorer now!

BACK TO INDEX

ABOUT COOKIES

There are two types of cookies: temporary and permanent. Temporary cookies are used and tracked by the browser to pass information and are deleted once the browser is shut down. Permanent cookies are stored on your system and can be accessed again for multiple visits. Permanent cookies usually have an expiration date and will be automatically deleted from your system at that time. Internet Banking uses temporary cookies and may use permanent cookies, but never passes private information through cookies.

An example of how Internet Banking uses a temporary cookie is in the demo. The browser uses the cookie to either show or hide the overview depending on the user’s choice. Every time the demo is used, that cookie will be used and deleted once the demo is exited or the browser is shut down.

Internet Banking also uses a different kind of temporary cookie known as a session cookie, a non-persistent cookie, or a pre-expired cookie. This cookie is used as part of the stringent security measures in Internet Banking to make sure that each page in Internet Banking is not cached or saved on your system. This means that each page must be retrieved from the Web server. This cookie is deleted when a user logs or times out of Internet Banking or if the browser window is closed and ensures that another user on the same computer cannot access the previous user’s Internet Banking session or information.

If you use Enhanced Security, Internet Banking may place a secure permanent cookie on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to a computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used to validate your identity and does not contain any personal information.

You must have cookies enabled in your Internet browser in order to use Internet Banking. If your browser is set to delete cookies upon exiting, uncheck this box in your Internet options.

BACK TO INDEX

ABOUT JAVASCRIPT

An example use of JavaScript in Internet Banking is form validation. Validation is simply enforcing certain rules on different fields. When presented with a phone number field, JavaScript can alert the user if the phone number format is incorrect or if a value in the field is not a number. This allows the form to be filled out and submitted correctly the first time.

If JavaScript is not enabled, some or all of the Internet Banking features may not work. In most browsers, JavaScript is enabled through the adjustment in Security Settings. Please refer to the specific section for your browser by clicking on the link located in the index at the top of the page.

BACK TO INDEX

ABOUT SSL

BACK TO INDEX

ABOUT DISPLAY SIZE

By viewing a Web site at or above the recommended display size or screen resolution all the Web site content can be seen without scrolling left to right. Each Web site will vary with their recommended display size or screen resolution, but the most recommended browser display size is 1024 width by 768 height (1024 x 768).

Your monitor’s display size, sometimes referred to as the desktop area is a setting controlled by your Operating System. Please refer to your Operating System documentation on how to determine and change your display size.

BACK TO INDEX

ABOUT ADOBE ACROBAT READER

Internet Banking most commonly uses PDF files for Online Statements and Check Images.

BACK TO INDEX

SUPPORTED BROWSERS FOR INTERNET BANKING

Recommended Browsers

• Microsoft Internet Explorer 8, 9, 11
• Mozilla Firefox
• Safari 8
• Google Chrome

Our site is optimized for use with supported browsers. If you use a different browser, you may not be able to take full advantage of all the features of the site.

NOTE: America Online (AOL) is no longer a supported browser, even if embedded within a supported browser.

Be sure to select a recommended or supported version when downloading at the following locations:

Microsoft© Internet Explorer Download:
http://windows.microsoft.com/en-US/internet-explorer/download-ie

Mozilla Firefox Download:
http://www.mozilla.org/en-US/firefox/new/

Safari Download:
http://support.apple.com/downloads/

Google Chrome:
https://www.google.com/intl/en/chrome/browser/

BACK TO INDEX

Internet Explorer 9+ Settings

Browser SettingsIf your Browser Test Utility states that you are using Internet Explorer 7 and you know that you are running IE 8 or IE 9, you may be running in Compatibility View Mode. To turn it OFF, click Tools icon in the menu bar then click on Compatibility View mode in the drop-down list (it’s a toggle switch). If the checkmark disappears in the menu list, then Compatibility View mode has been shut off and your browser version should now display correctly whenever you check it.

CookiesIf you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change that setting in order to more easily access online banking (skip entering the verification code).

1. Within Internet Explorer, click the Tools icon on the upper right side (looks like a gear wheel).
2. Select Internet Options from the dropdown list.
3. In the Browsing history section, uncheck the ‘Delete browsing history on exit’ checkbox.
4. Click on the Privacy tab.
   1. Click the “Advanced” button.
   2. Select the “Override Automatic Cookie Handling” checkbox.
   3. Select ‘First-party Cookies‘ and ‘Third-party Cookies‘, if needed.
   4. Select the “Always Allow Session Cookies” checkbox.
   5. Click the OK button.

   Security

   1. Click on TOOLS.
   2. Select INTERNET OPTIONS.
   3. Click on the SECURITY tab.
      1. Set the Security Level for the Internet Zone to Medium-high. (if slider bar is not available, click on the button “Default Level”).
      2. Click the OK button.
   4. Click on the PRIVACY tab.
      1. Set the Privacy Setting to MEDIUM.
      2. Click on the button “Advanced”.
      3. Put a check mark next to “Override Automatic Cookie Handling”.
      4. Under First-party Cookies make sure the radio button is set to ACCEPT.
      5. Under Third-party Cookies make sure the radio button is set to ACCEPT.
      6. Put a check mark next to “Always Allow Session Cookies”.
      7. Click the OK button.
   5. Click on the ADVANCED tab.
      1. Under Security make sure the checkbox for “Do not save encrypted pages to disk” is blank.
      2. Under the Security Section, put a check mark next to “Use SSL 2.0” and “Use SSL 3.0”.
   6. Click on OK until exited completely from options.
   7. Then close all browser windows (resets the IE9 browser settings) and start up the browser again.

   Deleting All Temporary Internet Files:WARNING!   MFA Impact – Doing this will cause an end user to be challenged at log in on an authorized computer.

   1. Click on TOOLS.
   2. Select INTERNET OPTIONS.
   3. Click the GENERAL tab.
   4. Under Browsing History, click the ‘Delete…’ button.
   5. In the Delete Browsing History popup window, put a check mark next to Temporary Internet Files. User may decide whether to put a check mark in all other boxes in this window.
   6. Click on the ‘Delete’ button at bottom of popup window.
   7. Click on OK until exited completely from options.

   Deleting Cookies Only:WARNING!   MFA Impact – Doing this will cause an end user to be challenged at login on an authorized computer.

   1. Click on TOOLS.
   2. Select INTERNET OPTIONS.
   3. Click the GENERAL tab.
   4. Under Browsing History, click the ‘Delete…’ button.
   5. In the Delete Browsing History popup window, check the box for Cookies. Uncheck all other boxes in this window, with possible exception of ‘Preserve Favorites website data’.
   6. Click on the ‘Delete’ button at bottom of popup window.
   7. Click on OK until exited completely from options.

BACK TO INDEX

Internet Explorer 8+ Settings

Browser SettingsIf your Browser Test Utility states that you are using Internet Explorer 7 and you know that you are running IE 8 or IE 9, you may be running in Compatibility View Mode. To turn it OFF, click Tools icon in the menu bar then click on Compatibility View mode in the drop-down list (it’s a toggle switch). If the checkmark disappears in the menu list, then Compatibility View mode has been shut off and your browser version should now display correctly whenever you check it.

Cookies

1. Click on TOOLS.
2. Select INTERNET OPTIONS.
3. Click the PRIVACY tab.
4. Click on the ADVANCED tab.
   1. Put a check mark next to “Override Automatic Cookie Handling”.
   2. Select ACCEPT for “First-Party Cookies” and “Third Party Cookies”.
   3. Put a check mark next to “Always Allow Session Cookies”.

Security

1. Click on TOOLS.
2. Select INTERNET OPTIONS.
3. Click on the SECURITY tab.
   1. Set the Security Level for the Internet Zone to MEDIUM. (if slider bar is not available, click on the button “Default Level”).
   2. Click on the button “Custom Level”.
   3. Under Scripting of Java Applets make sure the radio button is set to ENABLE.
   4. Under File Download, make sure the radio button is set to ENABLE.
   5. (for XP only) Under Automatic prompting for file downloads, make sure the radio button is set to ENABLE.
   6. Click OK button.
4. Click on the PRIVACY tab.
   1. Set the Privacy Setting to MEDIUM.
   2. Click on the button “Advanced”.
   3. Put a check mark next to “Override Automatic Cookie Handling”.
   4. Under First-party Cookies make sure the radio button is set to ACCEPT.
   5. Under Third-party Cookies make sure the radio button is set to ACCEPT.
   6. Put a check mark next to “Always Allow Session Cookies”.
   7. Click OK button.
5. Click on the ADVANCED tab.
   1. Under Security make sure the checkbox for “Do not save encrypted pages to disk” is blank.
   2. Under the Security Section, put a check mark next to “Use SSL 2.0” and “Use SSL 3.0”.
6. Click on OK until exited completely from options.

Deleting All Temporary Internet Files:WARNING!   MFA Impact – Doing this will cause an end user to be challenged at log in on an authorized computer.

1. Click on TOOLS.
2. Select INTERNET OPTIONS.
3. Click the GENERAL tab.
4. Under Browsing History, click the ‘Delete…’ button.
5. In the Delete Browsing History popup window, put a check mark next to Temporary Internet Files. User may decide whether to put a check mark in all other boxes in this window.
6. Click on the ‘Delete’ button at bottom of popup window.
7. Click on OK until exited completely from options.

Deleting Cookies Only:WARNING!   MFA Impact – Doing this will cause an end user to be challenged at login on an authorized computer.

1. Click on TOOLS.
2. Select INTERNET OPTIONS.
3. Click the GENERAL tab.
4. Under Browsing History, click the ‘Delete…’ button.
5. In the Delete Browsing History popup window, check the box for Cookies. Uncheck all other boxes in this window, with possible exception of ‘Preserve Favorites website data’.
6. Click on the ‘Delete’ button at bottom of popup window.
7. Click on OK until exited completely from options.

BACK TO INDEX

Mozilla Firefox 4+ Settings

Browser Settings:

1. From the menu bar, click on “Tools”.
2. From the Tools menu, select “Options…”.
3. In the Options window, select the “Privacy” icon
   1. Check If the “Firefox will” dropdown option is “Never remember history,” cookies will be deleted from the browser upon browser close; if user is experiencing trouble with the MFA cookie, you can change the option to “Remember history” so that the cookie remains between sessions.
   2. If the “Firefox will” dropdown option is “Use customer settings for history,” ensure that both the “Accept cookies from sites” and “Accept third-party cookies” boxes are checked (ON) and the “Keep until” dropdown option value is “they expire.”
4. In the Options window, select the “Content” icon.
   1. Uncheck (OFF) the checkbox for “Block Popup Windows”. * Or if you choose to have it checked (ON), be sure to add your FI’s domain to the list of Allowed Sites.
   2. Check (ON) the checkbox for “Load Images automatically”.
   3. Check (ON) the checkbox for “Enable JavaScript”.
5. In the Options window, select the “Advanced” icon/tab.
6. Select the “Security” section.
   1. Check (ON) the checkbox for “Use SSL 2.0”.
   2. Check (ON) the checkbox for “Use SSL 3.0”.
7. Click on OK button to close the Options window.

Deleting the Cache: (a.k.a. Temporary Internet Files)

1. From the menu bar, click on “Tools”.
2. From the Tools menu, select “Options…”.
3. In the Options window, select the “Privacy” icon.
4. If the “Firefox will” option in the dropdown is “Remember history,” click on the “clear your recent history” link in the dialog box; if the “Firefox will” option in the dropdown is “Never remember history,” click on the “clear all current history” link in the dialog box.
5. In the “Time range to clear” dropdown option, choose “Everything”.
6. In the “Details” section, expand the selection (if necessary) by clicking on the down button.
7. Ensure that “Cache” is the only option selected and click “Clear Now”.
8. Click the OK button to close the Options window.

Deleting Cookies Only:

1. From the menu bar, click on “Tools”.
2. From the Tools menu, select “Options”.
3. In the Options window, select the “Privacy” icon.
4. If the “Firefox will” option in the dropdown is “Remember history,” click on the “clear your recent history” link in the dialog box; if the “Firefox will” option in the dropdown is “Never remember history,” click on the “clear all current history” link in the dialog box.
5. In the “Time range to clear” dropdown option, choose the date range that is most appropriate; please note that this will delete all cookies for the user for the given timeline regardless of site.
   1. Selecting “Today” should help clear cookies related to a user’s session.
   2. Selecting “Everything” will remove all cookies in the browser.
6. In the “Details” section, expand the selection (if necessary) by clicking on the down button.
7. Ensure that “Cache” is the only option selected and click “Clear Now”.
8. Click the OK button to close the Options window.

BACK TO INDEX

Safari 6+ Settings

Preferences:

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select “Preferences…”.
3. In the Preferences window, click the “Security” icon/tab.
4. In the “Web Content” section,
   1. Click (ON) the checkbox for: “Enable plug-ins”.
   2. Click (ON) the checkbox for “Enable Java”.
   3. Click (ON) the checkbox for “Enable JavaScript”.
   4. Unclick (OFF) the checkbox for Block popup windows. *
5. In the “Accept Cookies” section, select the “Always” radio button.
6. Click ON the checkbox for “Ask before sending a non-secure form to a secure website.
7. In the Preferences window, click the “AutoFill” icon/tab.
8. Unclick (OFF) the checkbox for “User names and passwords”.
9. Close the Preferences window.

Deleting the Cache: (a.k.a. Temporary Internet Files)

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select “Empty Cache…”.
3. In the window, click the “Empty” button.

Deleting Cookies Only:

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select “Preferences…”.
3. In the Preferences window, click the “Security” icon/tab.
4. In the “Accept Cookies” section, click on the “Show Cookies” button.
5. On the list displaying the cookies, the User can choose whether to “Remove All” of the cookies OR to select and “Remove” some of them.
6. Click the “Done” button.
7. Close the Preferences window.

Block pop-up windows:
* It is recommended that “Block pop-up windows” be turned OFF because Internet Banking utilizes pop-up windows (e.g. Printer Friendly window, etc.).
NOTE: Block pop-up windows can also be turned on/off from the Safari menu.

BACK TO INDEX

Google Chrome Settings

Browser Settings

1. From the Tools icon (wrench) select Options.
2. From the Options menu select Under the Hood.
3. From the Privacy menu select Content settings.
4. Cookies: Allow local data to be set (recommended).
5. JavaScript: Allow all sites to run JavaScript (recommended).
6. Pop-ups: Allow all sites to show pop-ups.

Security

1. From the Tools icon (wrench) select Options.
2. From the Options menu select Under the Hood.
3. Check the box next to ‘Check for server certificate revocation’.

Deleting All Temporary Internet Files:

1. From the Tools icon (wrench) select Options.
2. From the Options menu select Under the Hood.
3. From the Privacy menu select Security.
4. Click the Clear browsing data button.
5. Select “the beginning of time” from the dropdown in the dialog box.
6. Check the following:
   1. Clear browsing history
   2. Clear download history
   3. Empty the cache
   4. Delete cookies and other site data
7. Click the Clear browsing data button.Deleting Cookies Only:
   1. From the Tools icon (wrench) select Options.
   2. From the Options menu select Under the Hood.
   3. From the Privacy menu select Security.
   4. Click the Clear browsing data button.
   5. Select “the beginning of time” from the dropdown in the dialog box.
   6. Ensure that only the Delete cookies and other site data box is checked.
   7. Click the Clear browsing data button.

BACK TO INDEX

UNABLE TO LOG INTO INTERNET BANKING

If you can view the other areas of our Web site, but are unable to access Internet Banking, it may indicate a problem accessing all secure Web sites. Both your browser and Internet service provider must support secure sites. This Web site is designed for Microsoft^®Internet Explorer 8 or higher, Mozilla Firefox, or Safari 8 or higher for Macintosh. Using other browsers may cause the Web pages to appear misaligned and prevent access to Internet Banking.

IMPORTANT: It is highly recommended that the newer browsers be used to access Internet Banking.

If you are using one of the browsers mentioned above and are still experiencing a problem, the problem may lie with the Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company’s Data Processing Department regarding the problem or try to access Internet Banking from another location.

IMPORTANT: When reporting problems to our Customer Service, have as much information ready as possible (e.g., browser version, etc.).

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Internet Banking during this session: “Internet Account Access Session Error.” Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site you must accept the cookies. Since there are several within Internet Banking, it is suggested that you disable the cookie alert within your browser while viewing account information.

IMPORTANT: If you are prompted with a dialog box that asks you to re-enter your password, (after initially entering your User ID and Internet Banking password), your browser may not support JavaScript, or JavaScript may not be enabled. An upgrade may be necessary.

If you have already upgraded your browser, the “Enable JavaScript” function may be disabled.

To enable JavaScript in Microsoft^® Internet Explorer 8+:

1. Click on TOOLS.
2. Select INTERNET OPTIONS.
3. Click on the SECURITY tab.
   1. Set the Security Level for the Internet Zone to MEDIUM.
   2. Click on the button marked “Custom Level”
   3. Under Java Permissions make sure the radio button is set to Medium Safety.
   4. Under Scripting of Java Applets make sure the radio button is set to ENABLE.
4. Click on the PRIVACY tab.
   1. Set the Privacy Setting to MEDIUM.
   2. Click Apply.
5. Click on the ADVANCED tab.
6. Click on OK until exited completely from options.

To enable JavaScript in Safari 6+:

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select “Preferences…”.
3. In the Preferences window, Click the “Security” icon/tab.
4. In the “Web Content” section,
   1. Click (ON) the checkbox for: “Enable plug-ins”
   2. Click (ON) the checkbox for “Enable Java”.
   3. Click (ON) the checkbox for “Enable JavaScript”.
5. Close the Preferences window.

To enable JavaScript in Mozilla Firefox 4+:

1. From the menu bar, click on “Tools”.
2. From the Tools menu, select “Options…”.
3. In the Options window, select the “Web Features” icon/tab.
   1. Check (ON) the checkbox for “Enable Java”.
   2. Check (ON) the checkbox for “Enable JavaScript”.
4. Click on OK button to close the Options window.

To enable JavaScript in Google Chrome:

1. From the Tools icon (wrench) select Options.
2. From the Options menu select Under the Hood.
3. From the Privacy menu select Content settings.
4. JavaScript: Allow all sites to run JavaScript (recommended).

BACK TO INDEX

Login Security Information

Users that have Content Advisor enabled in Internet Explorer will require some changes that need to be made in order to use Internet Banking.

1. Click on Tools.
2. Select “Internet Options”
3. Select the “Content” tab
4. Select “Settings” and input the Content Supervisor password. (The password was created when Enabling the Content Advisor, if you have forgotten this password contact Microsoft)
5. Select “Approved Sites”
6. Copy and paste the entire login page URL, For example: www.myfi.com/onlinserv/HB
7. Select “Always” and then click “Apply”
8. Click “OK” to close the Window.
9. When logging into Internet Banking, you may see a pop-up message box, select “yes” to continue.

Additional Third Party Software (TPV)

Due to increased security, certain third party toolbars/software may prevent end user access into Internet Banking. This can also include some types of pop-up blockers. In order to log into Internet Banking, this software may need to be disabled or uninstalled. Please refer to the third party vendor instructions for information on how to perform these steps.

Spyware/Adware

Due to increased security, certain spyware/adware may also prevent access into Internet Banking. In order to log into Internet Banking, users must remove this type of software from their computer.

Spyware is Internet jargon for advertising supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users. Adware typically reports your Internet surfing habits back to a third party site for data collection purposes. In order to protect your financial privacy, it may be necessary to install a spyware/adware search tool to determine if your computer has any of this software installed. If you determine that adware or spyware has been installed on your computer, the software will need to be removed.

BACK TO INDEX

DOWNLOADING FILES TO FINANCIAL SOFTWARE

BACK TO INDEX

Importing to MS Money

HOW TO ALLOW POP-UPS FOR THIS SITE

Listed below are some of the most popular browsers and pop-up blockers. To enable pop-up windows for this site, please select the browser or tool you are using and follow the instructions provided.

Internet Explorer
Firefox
Safari
Google Chrome
Third-party pop-up blockers

Internet Explorer

If you have the latest updates from Microsoft on your computer, you will likely see a message appear automatically in your browser when a pop-up window is blocked.

1. Click on the yellow bar that appears in your browser.
2. When the menu appears, select Always Allow Pop-ups from This Site.
3. A dialog box will appear asking you to confirm. Click Yes.
4. The page will refresh and you can now click the link for the service that was blocked earlier.

If you do not see a pop-up message appear automatically in your browser, you can still allow pop-ups for our site by changing the setting through the Tools menu.

If you are using Internet Explorer 8+:

1. Locate and select the Tools menu.
2. Select Pop-up Blocker.
3. Select Pop-up Blocker Settings.
4. Enter the address of our site in the Address of Web site to allow field.
5. Click Add.
6. Click Close.
7. You can now click the link for the service that was blocked earlier.

If you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).

Mozilla Firefox

If you are running the latest version of Firefox, you will likely see a message appear automatically in your browser when a pop-up window is blocked.

1. Click on the yellow bar that appears in your browser.
2. When the menu appears, select Allow pop-ups for… Our address will appear here so that you know you are allowing pop-ups for the right site.
3. A dialog box will appear asking you to confirm. Click Yes.
4. The page will refresh and you can now click the link for the service that was blocked earlier.

If you do not see a pop-up message appear automatically in your browser, you can still allow pop-ups for our site by doing the following:

1. Go to the Tools menu and select Options (For Macintosh users, select Preferences).
2. Click the Content tab (If on an older version, click Web Features).
3. On the same line as to the text Block pop-up windows click the button labeled Exceptions (If on an older version, click Allowed Sites).
4. Enter the address of our site in the Address of Web Site field.
5. Click the Allow button (or the Enable button, depending on your version).
6. Click the Close button to save the changes.
7. Click OK to close the Options window.
8. You can now click the link for the service that was blocked earlier.

If you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).

Safari

For Macintosh users, in order to disable the pop-up blocker in Safari:

1. Open the Safari menu and select the Preferencesoption.
2. Uncheck Block pop-up windows.

For Windows users, in order to disable the pop-up blocker in Safari:

1. Open the Edit menu and select the Preferencesoption.
2. Click on the Security tab.
3. Uncheck Block pop-up windows.

You can now click the link for the service that was blocked earlier. Once you are finished with our online services, you can turn the pop-up blocker back on if you wish to keep it active for other sites.

If the option was not checked, or if you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).

Google Chrome

If you are running the latest version for Google Chrome, you will likely see a message appear automatically in your browser when a pop-up window is blocked. In order to disable the pop-up blocker in Google Chrome:

1. From the Tools icon (wrench) select Options.
2. From the Options menu select Under the Hood.
3. From the Privacy menu select Content settings.
4. Pop-ups: Allow all sites to show pop-ups.

You can now click the link for the service that was blocked earlier. Once you are finished with our online services, you can turn the pop-up blocker back on if you wish to keep it active for other sites.

If the option was not checked, or if you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).

Third-party pop-up blockers

Some of the most common pop-up blockers are listed below. Please select or view the tool you are using and follow the instructions provided.

Google Toolbar

Yahoo! Toolbar (Search for “pop-up blocker” to find instructions)

BACK TO INDEX

COMPATIBILITY TEST

1. Pop-up Blocker. If your browser uses a pop-up blocker, please disable it and click on the Test Again link. For more information regarding pop-up blockers please refer to the specific section for your browser by clicking on the link located in the index at the top of the page.
2. JavaScript is disabled. If your browser has JavaScript disabled, please enable it and click on the Test Again link. Read the Javascript section for more information about JavaScript.
3. Alternative Browsers. Using an outdated, branded, or non-standard browser might cause test errors. Attempt to run the test on a recommended browser to see if the test can be successfully run. See full list of recommended browsers.

If you are still not able to view the test, please contact our Customer Service for further help.

BACK TO INDEX

ERROR MESSAGES

When experiencing an error message, try the following steps before contacting our Customer Service:

1. Close the browser.
2. Retry.
3. Delete the Cache, Reload, or Refresh.

After trying this and you still continue to receive the error message, contact our Customer Service.

BACK TO INDEX