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HAVING TROUBLE LOGGING IN WITH LOGIN SECURITY? |
If you find yourself going through additional layers of login security each time you log into online banking (instead of accessing your account with just your username and password), even after you ask online banking to “remember” you, you should first check to be sure your computer is retaining cookies and temporary Internet files each time you close your browser. Enabling online banking to remember you each time you log in (that is, designating your computer as “private”) is only one part of the equation. Your browser must have a way to remember the website as well. In Internet Explorer:
A more detailed explanation of login security, cookies and other technical issues follows these instructions. |
An Overview of Login SecuritySecurity refers to preventing unauthorized access to a computer system or network. Internet Banking uses several layers of technology to prevent unauthorized users from gaining access to the internal network. Internet Banking’s security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls. The Internet Banking section is automatically secured/encrypted, but the rest of the Website can be accessed as either secure or unsecure. Internet Banking is a term for accessing your account information over the Internet. We may refer to it as Internet Account Access or use a different name. |
What is Multifactor Authentication?Your online security is important to us, as well as providing you easy and convenient banking tools. Your online banking experience may include a new Enhanced Login Security service to further help protect you from identity theft which is known in the online security industry as Multifactor Authentication, or MFA. Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass. Multifactor Authentication means that two or more different types (or factors) of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know. For your convenience, after you successfully authenticate with your User ID, password and Login Security (One-Time Passcode or OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession. We recommend you ensure that your browser settings and any antivirus software you have do not delete your cookies and temporary Internet files so that you are not prompted to provide Login Security (One-Time Passcode or OTP) every time you log into Internet Banking. |
Logging in from a Computer You Normally Use?When you choose to enroll your computer as PRIVATE, a special Browser Cookie will be present on the system, which will act in place of your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available). You will only need your User ID and password to access your account information. If you are still getting prompted to provide your Login Security, then please ensure that you have the following:
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Logging in from a Computer You DO NOT Normally Use?When you choose to list your computer as PUBLIC, you will need to provide your User ID, password and you will be prompted to provide your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available) each time you log into your account. We recommend this setting when logging in from a library or school computer. |
Password SecurityTo ensure security, we recommend the following: Never reveal your password**. |
**Password refers to your telephone access (audio response system, not Bill Payment) password or the password that you selected when you signed up for Internet Banking. We may alternatively use a different name (e.g. “PIN”). If you have questions about what to enter in order to access Internet Banking for the first time, contact our Customer Service. |
IMPORTANT: | Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser. |
Passwords are case sensitive. Mixing uppercase and lowercase letters is permitted. |
You can change your Internet Banking password under User Options at any time. It is recommended that you change your password every six months. |
WARNING: | We do not have access to your password. In the case of a forgotten password and/or challenge questions, contact our Customer Service and ask them to reset your password for Internet Banking. |
Use the Sign Off icon to end a Internet Banking session. This will securely close out your Internet Banking session and expire all the cookies that were set in your session. Do not use the Back key. |
IMPORTANT: | If you do not exit the browser, the browser will allow you to use the Back key to get back into your Internet Banking session should you wish to explore another site. |
The amount of time you can remain inactive before being automatically logged out of Internet Banking can be set under User Options. |
WARNING: | For your own security, keep this time setting as short as possible. |
It is recommended that you balance your account at least once a month so that any discrepancies can be reported in a timely manner. |
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RECOMMENDED OPERATING SYSTEMS FOR INTERNET BANKING |
Recommended Operating Systems
Internet Banking is optimized to use with certified/recommended operating systems. By using a different operating system, you may not be able to take full advantage of all the features within Internet Banking. See a list of recommended browsers. |
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DETERMINING YOUR BROWSER VERSION |
In Microsoft® Internet Explorer:
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ABOUT ADOBE ACROBAT READER |
Adobe Acrobat Reader is a free browser plug-in that can read certain document file types known as PDF (portable document format). Having this plug-in allows you to read a PDF file from your browser window rather than having to open the Adobe Acrobat program to read the file. If you need Adobe Acrobat Reader, you can visit Adobe’s site and follow the directions. Internet Banking most commonly uses PDF files for Online Statements and Check Images. |
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SUPPORTED BROWSERS FOR INTERNET BANKINGRecommended Browsers
Our site is optimized for use with supported browsers. If you use a different browser, you may not be able to take full advantage of all the features of the site. NOTE: America Online (AOL) is no longer a supported browser, even if embedded within a supported browser. Be sure to select a recommended or supported version when downloading at the following locations: Microsoft© Internet Explorer Download: Mozilla Firefox Download: Safari Download: Google Chrome: |
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DOWNLOADING FILES TO FINANCIAL SOFTWARE
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To search for help with Quicken, visit the Intuit Web site at
http://www.intuit.com/support/
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Importing to MS Money
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- Go to Account Access and click on Export.
- Choose the source account and the date range you wish to download.
- Choose Money OFX as the export format.
- A screen will pop up. Follow the MS Money instructions.
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HOW TO ALLOW POP-UPS FOR THIS SITE
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Some of the services we offer open in pop-up windows. If you find that these do not display, they are probably blocked by your Web browser, a browser toolbar, or another Internet security tool. We assure you that it is safe and secure to allow pop-ups for this site and recommend you do so to access all of our services. Listed below are some of the most popular browsers and pop-up blockers. To enable pop-up windows for this site, please select the browser or tool you are using and follow the instructions provided. Internet Explorer Internet ExplorerIf you have the latest updates from Microsoft on your computer, you will likely see a message appear automatically in your browser when a pop-up window is blocked.
If you do not see a pop-up message appear automatically in your browser, you can still allow pop-ups for our site by changing the setting through the Tools menu. If you are using Internet Explorer 8+:
If you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).
Mozilla FirefoxIf you are running the latest version of Firefox, you will likely see a message appear automatically in your browser when a pop-up window is blocked.
If you do not see a pop-up message appear automatically in your browser, you can still allow pop-ups for our site by doing the following:
If you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).
SafariFor Macintosh users, in order to disable the pop-up blocker in Safari:
For Windows users, in order to disable the pop-up blocker in Safari:
You can now click the link for the service that was blocked earlier. Once you are finished with our online services, you can turn the pop-up blocker back on if you wish to keep it active for other sites. If the option was not checked, or if you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below). Google ChromeIf you are running the latest version for Google Chrome, you will likely see a message appear automatically in your browser when a pop-up window is blocked. In order to disable the pop-up blocker in Google Chrome:
You can now click the link for the service that was blocked earlier. Once you are finished with our online services, you can turn the pop-up blocker back on if you wish to keep it active for other sites. If the option was not checked, or if you still do not see the service open in a pop-up window, you may have another third-party tool blocking pop-ups that you also need to modify in order to use the service (see below).
Third-party pop-up blockersSome of the most common pop-up blockers are listed below. Please select or view the tool you are using and follow the instructions provided. Yahoo! Toolbar (Search for “pop-up blocker” to find instructions) |
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COMPATIBILITY TEST |
Having difficulties viewing the test or not seeing the test results could be due to one or more of the following:
If you are still not able to view the test, please contact our Customer Service for further help. |
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ERROR MESSAGES
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Error Messages – To show our Customer Service the exact error message that you are receiving, display the error message on your screen then press ALT + Print Screen on your computer’s keyboard. This will transfer the image to your clipboard. Open your Word Processor and paste the selection. You can save this file and e-mail it to our Customer Service for support. When experiencing an error message, try the following steps before contacting our Customer Service: 1. Close the browser. After trying this and you still continue to receive the error message, contact our Customer Service. |
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