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FAQs

FAQs

Advantage Plus Checking

How do I deposit money into my account?

Deposits can be made via direct deposit, an ATM, branch or shared branch. You can also transfer money into your checking account using online or mobile banking. If depositing a check, you can use the mobile check deposit feature on the Arsenal app.

How do I reorder checks?

You can reorder checks online, or call 1.800.275.1053.

When you order checks through us and our checking partner, Harland Clarke, they are packed with features that add security – and value – for you. The newest feature added (2018) to our checks is CheckArmor®, a fully managed identity theft restoration service. Harland Clarke checks also include enhanced mobile security features that support remote deposit capture and make it more difficult for checks to be used fraudulently.

How do I view my account activity?

You can log into online or mobile banking to see your real-time transaction history. We also send detailed account statements monthly: you can choose between free eStatements or $2 paper statements by mail (fee waived for members 17 and under, or 65 and older).

How many checks can I write per month?

As many as you want. Arsenal accounts feature unlimited check-writing privileges.

How old do I need to be to open a checking account?

Members must be age 18 and older and receive ChexSystems® approval. However, members age 13-17 may open an account with a parent or guardian as a signer.

ChexSystems is a check verification service and consumer credit reporting agency. About 80 percent of all U.S. banks and credit unions use ChexSystems to screen applicants by checking your banking history. A ChexSystems report examines data submitted by financial institutions in the past five years. A report may describe banking irregularities such as check overdrafts, unsettled balances, depositing fraudulent checks, or suspicious account handling. Financial institutions may refuse to open a new deposit account for a consumer who has a negative item reported.

What happens if I spend money that’s not in my account?

If your account becomes negative, we will draw money from your savings account first. If there are no available funds in your savings account and you have not established an overdraft line of credit with us, we may still honor the check, but you will be charged a $28 fee, which is several dollars less than the average amount charged by banks. Courtesy Pay is available based on member eligibility; Arsenal may pay overdrafts up to a total of $750 (including fees). If we do not honor your check due to non-sufficient funds in your checking account, you will be charged a $28 fee.

What is Arsenal’s routing number?

Our routing number is 281081233.

What is Courtesy Pay?

Courtesy Pay is automatically activated on all checking accounts in good standing. This service allows us to pay, at our sole discretion, an item (check) presented for payment against your checking account when the requested payment causes the account to become overdrawn. If for any reason you would like to opt out of this service, you may do so by contacting us directly.

What is direct deposit? How can it benefit me?

Direct deposit lets your employer deposit your paycheck, Social Security wages or other income directly into your account. It means you don’t have to go to a branch or an ATM to deposit your money, and you won’t have to face the security threat of a lost paycheck. Plus, you’ll get your money faster. It’s safe, reliable and highly convenient.

To set up direct deposit, start by asking your employer’s HR department for a direct deposit form. You’ll need to include our routing number (also known as an ABA number) on the form – it’s 281081233.

You’ll also need your account number. While it’s most likely the account number you use every day, you may have to use a different number for direct deposit. Our address is another typical requirement. In addition, some companies require that you submit a voided check or other document to set up direct deposit.

Auto Loans

Can you tell me more about your First-Time Borrower program?

Sure. To be eligible, you must not have had any previous credit, with one exception: if you have a credit score that consists of student loans only, you still qualify. You cannot have any derogatory credit (including collection items/judgments). Nontraditional underwriting factors are used.

If you are age 18 or older, you can borrow up to $12,000 without a co-signer. If you are age 16 or 17, you must have a co-signer of legal age for contract enforceability, but you may still be eligible for our special rate. Your co-signer must be fully qualified for credit to be eligible. Terms are available up to 60 months, with no down payment required. Other eligibility requirements must be met. Contact the credit union for complete details.

How can I get back the last year of interest I pay on an auto loan?

You will need to: a.) have a checking account with us; b.) receive eStatements; and c.) have your loan payment set up so it is electronically taken out of your Arsenal checking or savings account each month.

This special offer applies to all auto loans that have a term of 48 months or longer. We’ll give you back all of the interest you paid the last 12 months of your loan and deposit the funds right into your Arsenal savings account. If you are ever late with any of your payments or pay off your loan early, the refund is voided.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Which dealerships offer on-the-spot Arsenal financing?

There are more than 200 dealerships throughout Missouri and Illinois, including seven local Enterprise Car Sales locations, where you can apply for and close on an Arsenal loan. This list does not indicate an endorsement for these manufacturers, dealers or services. When visiting these dealerships, be sure to insist on getting your loan through Arsenal Credit Union.

If I’m given the option of low-interest financing or a manufacturer’s rebate at the dealership, which should I take?

A rebate will reduce your auto loan balance, while low interest financing lowers your monthly payment. The best option depends on the price of the vehicle, the size of the rebate and the interest rates available for financing. Use this calculator to help you determine which is better or give us a call.

Boat

How does skipping a payment work?

You have the opportunity to skip a payment once every 12 months, up to a maximum of five times over the life of your loan. Your eligibility is based on you keeping your loan current and in good standing (e.g. you have a responsible repayment history). You can choose which month you would like to skip by contacting us before the due date. The payment is deferred until the end of the term.

What dealerships offer on-the-spot Arsenal financing?

You can apply for and get an Arsenal Credit Union loan at many dealerships throughout Missouri and Illinois. Be sure to insist on ACU financing when you are at these dealerships to get our low rates. This list does not indicate an endorsement for these manufacturers, dealers or services.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Business Checking

Business II Checking has a minimum average daily balance requirement to avoid paying late fees. What’s the difference between that and just a “minimum balance requirement”?

We’re glad you asked. Many banks charge fees based on a minimum daily balance. If your account drops below the minimum on any given day, you’ll be charged.

We go with a more generous option and charge fees based on a minimum average daily balance instead. That means we’ll calculate your average balance at the end of each month, and only charge a fee if your account is consistently lower than the required amount. This can be a big help if you find that your checking account dips a little low at the end of the month, but generally stays at a higher balance.

How do I reorder checks?

You can reorder checks online, or call 1.800.275.1053.

When you order checks through us and our checking partner, Harland Clarke, they are packed with features that add security – and value – for you. The newest feature added (2018) to our checks is CheckArmor®, a fully managed identity theft restoration service. Harland Clarke checks also include enhanced mobile security features that support remote deposit capture and make it more difficult for checks to be used fraudulently.

What happens if I spend money that’s not in my account?

If your account becomes negative, we will draw money from your savings account first. If there are no available funds in your savings account and you have not established an overdraft line of credit with us, we may still honor the check, but you will be charged a $28 fee, which is several dollars less than the average amount charged by banks. Courtesy Pay is available based on member eligibility; Arsenal may pay overdrafts up to a total of $750 (including fees). If we do not honor your check due to non-sufficient funds in your checking account, you will be charged a $28 fee.

What is Arsenal’s routing number?

Our routing number is 281081233.

What is Courtesy Pay?

Courtesy Pay is automatically activated on all checking accounts in good standing. This service allows us to pay, at our sole discretion, an item (check) presented for payment against your checking account when the requested payment causes the account to become overdrawn. If for any reason you would like to opt out of this service, you may do so by contacting us directly.

How do I deposit money into my Business Checking account?

Deposits can be made via an ATM, branch or shared branch. You can also transfer money into your checking account using online or mobile banking. If depositing a check, you can use the mobile check deposit feature on the Arsenal app.

How do I view my Business Checking activity?

You can log into online or mobile banking to see your real-time transaction history and view your monthly eStatements (unless you’ve opted to receive printed statements in the mail).

What are some steps that I can take to prevent check forgery?

We suggest the following steps:

  1. Always use permanent ink when writing checks rather than pencils or erasable ink pens.
  2. Make out a check to a name, not “cash” so someone else can’t cash that check.
  3. Draw a line after the name of the party who’s supposed to get the money.
  4. Print numbers as close as possible to the preprinted dollar sign.

Business Loan

How do I complete a business loan application?

Complete this application and a personal financial statement, and return them to us by fax (314.919.1038) or mail (3780 Vogel Road, Arnold, MO 63010). You can also email your completed documents to our business lending department.

What information is needed when applying for a small business loan?

We will need several items:

  • Previous 2-3 FYE business financial statements (Balance Sheet & Income Statement)
  • Previous 2-3 years’ business tax returns
  • Current interim business financial statements
  • Current Personal Financial Statement from applicant and all guarantors
  • Previous 2 years’ personal tax returns
  • Lease and rent roll for income-producing real estate
  • Business plan (if a new business)
  • Completed Member Business Loan Information Form
What kind of business loans do you offer?

We offer a variety of business loans, including:

  • Residential investment property
  • Commercial real estate
  • Construction
  • Truck and business vehicles
  • Equipment
  • Revolving lines of credit for inventory purchases and other everyday operational expenses
  • Visa credit cards
What other services do you offer to businesses?

In addition to loans, we can also help our business members with:

  • Free online banking
  • Free online bill pay
  • Checking accounts
  • Visa debit card
  • Wire transfers
  • Stop payments
  • Safe deposit boxes
  • Night depository drop boxes
Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Who do I speak to about my small business loan?

If you need any help or have any questions about a small business loan, contact either of our AVP business lenders, Jennifer Wright (314.919.1016 or jwright@arsenalcu.org) or Andrew Dodge (314.919.1060 or adodge@arsenalcu.org).

CDs

How is interest calculated?

Interest is calculated on the average daily balance of the certificate over the interest period. Interest compounds quarterly.

How much money do I need to open a CD?

The minimum amount to open a CD at Arsenal is $500.

Is there any risk involved with a CD?

A certificate of deposit is a safe investment that is federally insured by NCUA to at least $250,000. It provides a guaranteed rate of interest for a specific period of time.

What do I do when my CD has matured?

Once your CD matures, we will alert you. You have 10 days from the date of maturity to transfer the money or take the money out of the CD without penalty. If no action is taken, the money is rolled into a new term, the same as what you had.

What happens if I withdraw money from my CD before it matures?

If you withdraw money from a CD before the term is up, you may have to pay a penalty or forfeit a portion of the interest you earned.

Where can I view information on my CD?

You can view information about your CD within online or mobile banking. Information about CDs is also included on quarterly statements.

Courtesy Pay

How do I avoid any Courtesy Pay fees?

To avoid Courtesy Pay fees, make sure to monitor your account activity. We offer several free services for you to do this, including online and mobile banking. When you receive your monthly account statement from us, be sure reconcile it and update your balance by subtracting any service charges and adding any dividends shown.

How do I sign up for Courtesy Pay?

Courtesy Pay is non-contractual and requires no applications or signatures to activate coverage for checks you write. If you have a checking account with Arsenal, you are automatically enrolled but can choose to opt out at any time by contacting us. If you would like this coverage extended for other types of transactions (debit card, ATM, automated payments you’ve set up, etc.), you will need to let us know you want to “opt in.”

How long do I have to bring my checking account balance back to positive?

Once a Courtesy Pay transaction has cleared, you have 30 days to bring your account back up to a positive balance, either through a direct deposit, transfer of funds or a deposit at one of our branches.

How much does Courtesy Pay cost?

Courtesy Pay is free to set up. If you never overdraw your checking account, you will never be charged anything. Should you overdraw on your account, you will be charged a $28 fee for each item we pay against an overdrawn account.

If I deposit money into my checking account, is it available immediately?

Holds are placed on cash and check deposits at ATMs, and there may be holds placed on check deposits at branches.

If I have enough money in my savings account to cover an overdraft, will you transfer money from there first before activating Courtesy Pay? If so, is there a charge for doing that?

Yes, we will automatically transfer money from your savings to your checking account, and the cost is just $5. If you do not have sufficient funds in your savings account, an overdraft line of credit would be utilized next. If you do not have an overdraft line of credit set up with us, Courtesy Pay is used as your last line of defense.

Is this a line of credit?

Courtesy Pay is not a line of credit or an invitation to overdraw your checking account. It is intended for use as an added layer of security if you accidentally overdraw your account. Courtesy Pay is free to set up. If you never overdraw your checking account, you will never be charged anything. Should you overdraw on your account, you will be charged a $28 Courtesy Pay fee for each item we pay against an overdrawn account. If we do not authorize and pay an overdraft, your transaction will be declined, in which case you will still be charged $28 for non-sufficient funds. Overdrafts are paid at our discretion; we do not guarantee that we will always authorize and pay any type of transaction.

What happens if I don’t opt in for the extended coverage available through Courtesy Pay?

If and when you try use your debit card at the point-of-sale or an ATM and don’t have enough money in your checking account to cover the amount, the transaction will be declined and no fee will be assessed. That could leave you standing in line with a cart full of groceries or merchandise and no way to pay for it unless you have another form of payment with you. Equally frustrating and embarrassing would be having your transaction declined at a restaurant, especially if dining out with friends, co-workers or family members.

When I write a check or use my debit card to make a purchase, when does it clear?

It can clear at any time. Payments you make can be processed very quickly, so don’t make a payment from your checking account unless you already have the money in it (past any hold time) to cover it.

Home Equity Line of Credit

Can I apply for a home equity line of credit online?

Currently, you must visit a branch to complete a home equity loan application. You can also get the process started by calling us at 314.962.6363 or 618.239.6363, option 4.

What does “equity” mean?

The “equity” you have in your home is the difference between what you still owe on it (your mortgage balance) and what your house is worth on the market now (the appraised value).

What falls under “closing costs” that the credit union pays for instead of me?

They include title search, title company representative fee, document preparation and an appraisal to evaluate the market value of your property. Typically, closing costs total 2 to 5 percent of a home equity loan.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Home Equity Loan

Can I apply for a home equity loan online?

Currently, you must visit a branch to complete a home equity loan application. You can also get the process started by calling us at 314.962.6363 or 618.239.6363, option 4. We’re also happy to email you an application. Just send us a message at arsenalcu@arsenalcu.org.

What does “equity” mean?

The “equity” you have in your home is the difference between what you still owe on it (your mortgage balance) and what your house is worth on the market now (the appraised value).

What falls under “closing costs” that the credit union pays for instead of me?

They include title search, title company representative fee, document preparation and an appraisal to evaluate the market value of your property. Typically, closing costs total 2 to 5 percent of a home equity loan.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Home Improvement Loans

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

IRAs

Is there a penalty for withdrawing funds early?

Penalties may apply if you withdraw before age 591/2.

What are the requirements for establishing an IRA?

A Traditional IRA can be established/funded by any individual who has taxable compensation or self employment income for the year and will not reach age 70½ by the end of the year.

Note: These restrictions apply only to regular IRA contributions made for the year. There are no age limitations or income requirements for establishing a Traditional IRA for the purpose of receiving assets transferred from another Traditional, SEP or SIMPLE IRA, or for the purpose of a rollover from a qualified plan, 403(b), or governmental 457(b) plan.

What is the maximum contribution I can make to my IRA?

For the 2018 tax year, the maximum contribution is $5,500. For those age 50 or older, the maximum contribution is $6,500.

Is there a minimum contribution to open an IRA savings account or an IRA CD?

There is none for an IRA savings account, but $500 for an IRA CD.

How can I determine whether a traditional or a Roth IRA is right for me?

Use this calculator. Please note that this calculator should not be used for Roth 401(k) comparisons.

Mobile

Do I need online banking to use mobile banking?

Yes. Access to mobile banking is contingent upon having online banking established with your Arsenal accounts. If you do not already have online banking enabled, you can do so by calling us during normal business hours at 314.962.6363 (or 618.239.6363 for Illinois members; 1.800.719.6363 if you are outside of the St. Louis area) and press option 6, then 2.

Is mobile banking secure?

Yes, mobile banking has the same security features as online banking. To remain safe while using mobile banking, never access your account from an unsecured Wifi connection.

Can I give another user access to my account?

Yes. By setting up a cross-account agreement, you can transfer money, view balances, check transaction history and request transfers from linked accounts – all from one online banking login. The user with access to your account can even make deposits using mobile check deposit on the Arsenal app. To set up account access for another user, the account owner of both the sending account and the recipient account must sign a form for the cross-account relationship to be established. To learn more, contact us or start a live chat.

Money Market

How are my dividends calculated?

Your interest is calculated on the average daily balance of the account for the month.

How often is interest paid?

Interest is paid monthly based on your average daily balance. No interest is earned on balances less than $2,500.

Can I give another user access to my account?

Yes. By setting up a cross-account agreement, you can transfer money, view balances, check transaction history and request transfers from linked accounts – all from one online banking login. The user with access to your account can even make deposits using mobile check deposit on the Arsenal app. To set up account access for another user, the account owner of both the sending account and the recipient account must sign a form for the cross-account relationship to be established. To learn more, contact us or start a live chat.

Mortgage Loans

How do I know how much I can afford?

Generally speaking, you can purchase a home with a value of two times your annual household income. However, the amount that you can borrow will also depend on your employment history, credit history, current savings, current debts and the amount of down payment you plan to make.

How do I know which type of mortgage is best for me?

There is no simple formula to determine the type of mortgage that is best for you. This choice depends on a number of factors, including your current financial profile and how long you plan on keeping your house. We will help you evaluate your profile, give you choices and help you make the most appropriate decision.

How much cash will I need to purchase a home?

The amount of cash that is necessary depends on a number of items. Generally speaking, though, you will need to supply:

  • Earnest Money: The deposit made when you make an offer on the house
  • Down Payment: A percentage of the cost of the home that is due at closing
  • Closing Costs: Costs associated with purchasing or refinancing a house
What are points?

This is an upfront cash payment required by the lender as part of the charge for the loan, expressed as a percent of the loan amount; e.g., “2 points” means a charge equal to 2 percent of the loan balance.

What does my mortgage payment include?

For most homeowners, the monthly mortgage payment includes three separate parts:

  1. Principal: Repayment on the amount borrowed
  2. Interest: Payment to the lender for the amount borrowed
  3. Taxes & Insurance: Monthly payments made into an escrow account for hazard insurance, property taxes and sometimes Home Owner Association dues
What is a good faith estimate?

It is the list of settlement charges that the lender is obliged to provide the borrower within three business days of receiving a complete loan application.

What is a rate lock?

A rate lock is a contractual agreement between the lender and buyer. There are four components to a rate lock: loan program, interest rate, points and the length of the lock.

What is the difference between a fixed-rate loan and an adjustable-rate loan?

With a fixed-rate mortgage, the interest rate stays the same during the life of the loan. With an adjustable-rate mortgage (ARM), the interest changes periodically, typically in relation to an index. While the monthly payments you make with a fixed-rate mortgage are relatively stable, payments on an ARM loan will likely change. There are advantages and disadvantages to each type of mortgage.

What is the difference between preapproval and prequalification?

The preapproval process is much more complete than prequalification. For prequalification, the loan officer asks you a few questions and provides you with a prequalification status. Preapproval includes all the steps of a full approval, except for the appraisal and title search. It is verification of income and assets.

Motorcycle and ATV

How does skipping a payment work?

You have the opportunity to skip a payment once every 12 months, up to a maximum of five times over the life of your loan. Your eligibility is based on you keeping your loan current and in good standing (e.g. you have a responsible repayment history). You can choose which month you would like to skip by contacting us before the due date. The payment is deferred until the end of the term.

What dealerships offer on-the-spot Arsenal financing?

You can apply for and get an Arsenal Credit Union loan at many dealerships throughout Missouri and Illinois. Be sure to insist on ACU financing when you are at these dealerships to get our low rates. This list does not indicate an endorsement for these manufacturers, dealers or services.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Online

How do I update my email address?

In online banking, select My Profile, then Email Address.

How do I set up online banking?

When you join Arsenal Credit Union, a member service representative will walk you through the steps. If you set up an account online, follow the instructions provided to you. If you are currently a member and do not have online banking, call us during normal business hours at 314.962.6363 (or 618.239.6363 for Illinois members; 1.800.719.6363 if you are outside of the St. Louis area) and press option 6, then 2.

What accounts will I be able to access through online banking?

You can access your checking, savings, investment and loan accounts from the online banking service.

Can I download my transaction history?

Yes. Online banking supports downloads to Quicken®, to Microsoft Money or to a comma-delimited text file.

What kind of information is in an eStatement?

It’s the same content as what you would see in a paper statement, such as account balances, transaction activity, electronic funds transfer information, year-to-date interest and error notification procedures.

How do I sign up for eStatements?

If you are already signed up for and using our online banking service, all you need to do is click on the eStatements tab within online banking and accept the eStatement disclosure that will appear.

How do I change my password?

After you use your assigned password to log in for the first time, you will be required to change your password. You also can go to My Profile at any time and change your password.

How safe is online banking to use?

This is a long answer (sorry!), but it should address any and all concerns you have.

The online banking products we offer allow you to manage your accounts more securely than receiving statements and sending checks through the mail. A recent study revealed that 90% of unauthorized access to sensitive information is through traditional nonelectronic channels, such as a lost or stolen wallet or theft from a nonsecure mailbox. In addition, consumers who access accounts online can monitor their account activity anytime – not just when the statement arrives – to detect fraud more quickly and take steps to minimize the damage.

To verify that only authorized users log in to our home banking system, we use password verification. When you submit your password, it is compared with the one we have stored in our secure data center. For added security, if a password is entered incorrectly three times, we automatically lock the Internet banking account. We monitor and record bad log-in attempts to detect any suspicious activity (i.e. someone trying to guess your password).

We also require additional security on your account. If you are a new home banking user, you will be prompted to request a verification code to be delivered instantly by phone (text or voice) or by email. Enter the verification code to gain access to your account. You can add extra security to one or more computers that you regularly use to access your home banking account. If you (or someone else) logs in from a non-enrolled computer, you will be prompted to request and enter a verification code. The rest of your online banking visit and any future visits from that computer will remain exactly the same.

This superior security technology – called multifactor authentication – identifies you as the true owner of your account by recognizing not only your password but your computer as well. If your computer isn’t recognized by us – because you’ve logged in from a public computer or one you haven’t used before – we’ll ask you to provide information that only you will know as an additional line of defense to prevent unauthorized access.

When you log in to your online accounts, you’re in a secure area, and all actions you take are encrypted. Basically, the information exchanged between your browser and our online banking server is scrambled so no one else can intercept it. Encryption involves exchanging numbers between the end user’s browser and the Internet banking server. The numbers act as keys to “unlock” the connection between browser and server, much like numbers on a combination lock. The higher the number of combinations, the less likely it is that an outside party could decipher the key and access sensitive information. We employ 128-bit Secure Sockets Layer (SSL) encryption. To find out if your browser supports 128-bit encryption, click on “Help” in the toolbar of your Internet browser, then “About [browser name].”

We also “time out” an Internet banking session after a specified period of inactivity. This keeps others from viewing or continuing Internet banking activity if you leave your computer unattended.

We have structured our network architecture so that the servers which store your actual account information are NOT connected to the Internet. The requests you make through the Internet are handled by our Internet banking servers. Firewall servers act as a traffic cop between segments of our online banking network used to store information and the public Internet.

Can I give another user access to my account?

Yes. By setting up a cross-account agreement, you can transfer money, view balances, check transaction history and request transfers from linked accounts – all from one online banking login. The user with access to your account can even make deposits using mobile check deposit on the Arsenal app. To set up account access for another user, the account owner of both the sending account and the recipient account must sign a form for the cross-account relationship to be established. To learn more, contact us or start a live chat.

Personal loans

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

PWC

How does skipping a payment work?

You have the opportunity to skip a payment once every 12 months, up to a maximum of five times over the life of your loan. Your eligibility is based on you keeping your loan current and in good standing (e.g. you have a responsible repayment history). You can choose which month you would like to skip by contacting us before the due date. The payment is deferred until the end of the term.

What dealerships offer on-the-spot Arsenal financing?

You can apply for and get an Arsenal Credit Union loan at many dealerships throughout Missouri and Illinois. Be sure to insist on ACU financing when you are at these dealerships to get our low rates. This list does not indicate an endorsement for these manufacturers, dealers or services.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Recreational Loans

How does skipping a payment work?

You have the opportunity to skip a payment once every 12 months, up to a maximum of five times over the life of your loan. Your eligibility is based on you keeping your loan current and in good standing (e.g. you have a responsible repayment history). You can choose which month you would like to skip by contacting us before the due date. The payment is deferred until the end of the term.

What dealerships offer on-the-spot Arsenal financing?

You can apply for and get an Arsenal Credit Union loan at many dealerships throughout Missouri and Illinois. Be sure to insist on ACU financing when you are at these dealerships to get our low rates. This list does not indicate an endorsement for these manufacturers, dealers or services.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Do you need insurance for a camper trailer?

Towable RVs include fifth wheels, pop-ups, and travel trailers. For instance, if your camper somehow comes unhitched from your truck and damages some property, your auto insurance liability will cover the costs. Because liability is covered under your car insurance, the state does not require insurance on towable RVs.

How much does it cost to insure a RV?

Our annual car insurance premium averages $1,500 a year, while RV insurance averages $550 annually for a motorhome and $250 for a nonmotorized trailer. Variables that go into determining RV insurance include your driving record and age.

How much does it cost to insure a fifth wheel?

Fifth wheel RV owners pay an average of $800 to $925 per year for insurance. However, a more luxurious vehicle with a medium duty truck can cost up to $1,300 to insure.

Regular Savings

Are my funds secure?

Yes. The money in your savings account is federally insured to at least $250,000 by the National Credit Union Administration (NCUA).

Do I still earn interest if I close my account?

Accrued dividends will not be credited if the account is closed before the dividends are paid.

How many times can I withdraw from my savings account?

You can make three free over-the-counter withdrawals per month. After that, there is a $5 per withdrawal fee. You can do as many withdrawals as you want from an ATM each month, and there’s no cost to you as long as you are using one of our ATMs or one of the 30,000 in the CO-OP Network. If you use an ATM outside of this network, you will be charged a fee by us as well as by the owner of the ATM.

How much do I need to keep in my account to earn interest?

To earn interest, you must maintain a minimum average daily balance of $100. Kids club members earn interest on any amount.

What if I want to close my account?

There is a $25 service fee charged if the account is closed within a year of opening.

When are Christmas Club funds and Vacation Club funds available?

Christmas club funds are available in early October, and Vacation Club money is available in early May. At these times, the money you’ve saved – plus the interest you’ve earned – will be transferred to your savings or checking account, whichever you have chosen. An early withdrawal fee helps you resist the temptation to withdraw funds early.

Can I give another user access to my account?

Yes. By setting up a cross-account agreement, you can transfer money, view balances, check transaction history and request transfers from linked accounts – all from one online banking login. The user with access to your account can even make deposits using mobile check deposit on the Arsenal app. To set up account access for another user, the account owner of both the sending account and the recipient account must sign a form for the cross-account relationship to be established. To learn more, contact us or start a live chat.

Totally Free Checking

What are some steps I can take to prevent check forgery?

We suggest the following steps:

  1. Always use permanent ink when writing checks rather than pencils or erasable ink pens.
  2. Make out a check to a name, not “cash” so someone else can’t cash that check.
  3. Draw a line after the name of the party who’s supposed to get the money.
  4. Print numbers as close as possible to the preprinted dollar sign.
How do I deposit money into my account?

Deposits can be made via direct deposit, an ATM, branch or shared branch. You can also transfer money into your checking account using online or mobile banking. If depositing a check, you can use the mobile check deposit feature on the Arsenal app.

How do I reorder checks?

You can reorder checks online, or call 1.800.275.1053.

When you order checks through us and our checking partner, Harland Clarke, they are packed with features that add security – and value – for you. The newest feature added (2018) to our checks is CheckArmor®, a fully managed identity theft restoration service. Harland Clarke checks also include enhanced mobile security features that support remote deposit capture and make it more difficult for checks to be used fraudulently.

How do I view my account activity?

You can log into online or mobile banking to see your real-time transaction history. We also send detailed account statements monthly: you can choose between free eStatements or $2 paper statements by mail (fee waived for members 17 and under, or 65 and older).

How many checks can I write per month?

As many as you want. Arsenal accounts feature unlimited check-writing privileges.

How old do I need to be to open a checking account?

Members must be age 18 and older and receive ChexSystems® approval. However, members age 13-17 may open an account with a parent or guardian as a signer.

ChexSystems is a check verification service and consumer credit reporting agency. About 80 percent of all U.S. banks and credit unions use ChexSystems to screen applicants by checking your banking history. A ChexSystems report examines data submitted by financial institutions in the past five years. A report may describe banking irregularities such as check overdrafts, unsettled balances, depositing fraudulent checks, or suspicious account handling. Financial institutions may refuse to open a new deposit account for a consumer who has a negative item reported.

What happens if I spend money that’s not in my account?

If your account becomes negative, we will draw money from your savings account first. If there are no available funds in your savings account and you have not established an overdraft line of credit with us, we may still honor the check, but you will be charged a $28 fee, which is several dollars less than the average amount charged by banks. Courtesy Pay is available based on member eligibility; Arsenal may pay overdrafts up to a total of $750 (including fees). If we do not honor your check due to non-sufficient funds in your checking account, you will be charged a $28 fee.

What is Arsenal’s routing number?

Our routing number is 281081233.

What is Courtesy Pay?

Courtesy Pay is automatically activated on all checking accounts in good standing. This service allows us to pay, at our sole discretion, an item (check) presented for payment against your checking account when the requested payment causes the account to become overdrawn. If for any reason you would like to opt out of this service, you may do so by contacting us directly.

Travel Trailer, Camper, RV

How does skipping a payment work?

You have the opportunity to skip a payment once every 12 months, up to a maximum of five times over the life of your loan. Your eligibility is based on you keeping your loan current and in good standing (e.g. you have a responsible repayment history). You can choose which month you would like to skip by contacting us before the due date. The payment is deferred until the end of the term.

What dealerships offer on-the-spot Arsenal financing?

You can apply for and get an Arsenal Credit Union loan at many dealerships throughout Missouri and Illinois. Be sure to insist on ACU financing when you are at these dealerships to get our low rates. This list does not indicate an endorsement for these manufacturers, dealers or services.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

Do you need insurance for a camper trailer?

Towable RVs include fifth wheels, pop-ups, and travel trailers. For instance, if your camper somehow comes unhitched from your truck and damages some property, your auto insurance liability will cover the costs. Because liability is covered under your car insurance, the state does not require insurance on towable RVs.

How much does it cost to insure a RV?

Our annual car insurance premium averages $1,500 a year, while RV insurance averages $550 annually for a motorhome and $250 for a nonmotorized trailer. Variables that go into determining RV insurance include your driving record and age.

How much does it cost to insure a fifth wheel?

Fifth wheel RV owners pay an average of $800 to $925 per year for insurance. However, a more luxurious vehicle with a medium duty truck can cost up to $1,300 to insure.

Value Checking

How do I deposit money into my account?

Deposits can be made via direct deposit, an ATM, branch or shared branch. You can also transfer money into your checking account using online or mobile banking. If depositing a check, you can use the mobile check deposit feature on the Arsenal app.

How do I reorder checks?

You can reorder checks online, or call 1.800.275.1053.

When you order checks through us and our checking partner, Harland Clarke, they are packed with features that add security – and value – for you. The newest feature added (2018) to our checks is CheckArmor®, a fully managed identity theft restoration service. Harland Clarke checks also include enhanced mobile security features that support remote deposit capture and make it more difficult for checks to be used fraudulently.

How do I view my account activity?

You can log into online or mobile banking to see your real-time transaction history. We also send detailed account statements monthly: you can choose between free eStatements or $2 paper statements by mail (fee waived for members 17 and under, or 65 and older).

How many checks can I write per month?

As many as you want. Arsenal accounts feature unlimited check-writing privileges.

How old do I need to be to open a checking account?

Members must be age 18 and older and receive ChexSystems® approval. However, members age 13-17 may open an account with a parent or guardian as a signer.

ChexSystems is a check verification service and consumer credit reporting agency. About 80 percent of all U.S. banks and credit unions use ChexSystems to screen applicants by checking your banking history. A ChexSystems report examines data submitted by financial institutions in the past five years. A report may describe banking irregularities such as check overdrafts, unsettled balances, depositing fraudulent checks, or suspicious account handling. Financial institutions may refuse to open a new deposit account for a consumer who has a negative item reported.

What are some steps I can take to prevent check forgery?

We suggest the following steps:

  1. Always use permanent ink when writing checks rather than pencils or erasable ink pens.
  2. Make out a check to a name, not “cash” so someone else can’t cash that check.
  3. Draw a line after the name of the party who’s supposed to get the money.
  4. Print numbers as close as possible to the preprinted dollar sign.
What happens if I spend money that’s not in my account?

If your account becomes negative, we will draw money from your savings account first. If there are no available funds in your savings account and you have not established an overdraft line of credit with us, we may still honor the check, but you will be charged a $28 fee, which is several dollars less than the average amount charged by banks. Courtesy Pay is available based on member eligibility; Arsenal may pay overdrafts up to a total of $750 (including fees). If we do not honor your check due to non-sufficient funds in your checking account, you will be charged a $28 fee.

What is Arsenal’s routing number?

Our routing number is 281081233.

What is Courtesy Pay?

Courtesy Pay is automatically activated on all checking accounts in good standing. This service allows us to pay, at our sole discretion, an item (check) presented for payment against your checking account when the requested payment causes the account to become overdrawn. If for any reason you would like to opt out of this service, you may do so by contacting us directly.

Visa Credit Cards

Who do I contact about my rewards points?

If you have any questions about your points balance or using your rewards card, please contact CURewards member services at 800.637.7728. You can also contact our member services department at 314.962.6363 or 618.239.6363, option 6, then option 2.

What if my credit card is lost or stolen?

If you have a credit card with us already, but it has been lost or stolen, call Visa at 1.800.449.7728.

Where can I get a free copy of my credit report?

The only place to get a truly free credit report is AnnualCreditReport.com. You can receive one from each credit-reporting bureau – TransUnion, Equifax and Experian – every year. It’s best to stagger your three reports throughout the year. For example, get your TransUnion report in January, Equifax in May and Experian in September.

If I’m going out of town, how do I let Arsenal know so I keep complete access to my credit card?

Fill out an online travel notification by signing into your online banking account, clicking on the Secure Forms tab, and then clicking on the Travel Notification for Debit and Credit Cards option. You can also call to let us know you’re leaving at 314.962.6363 or 618.239.6363, option 6 then option 1.

Visa Debit Cards

How do I make a signature-based transaction at the point of sale (POS)?

In most cases you press the green (Enter) button on the terminal after swiping or inserting your Arsenal debit card. If you’re not sure which button to press, ask the cashier which color to press for “credit.” You then simply use your signature to complete the transaction.

For small-amount purchases, you may not even have to sign anything. The funds are then deducted from your checking account, typically within a day of the processing date.

What if my debit card is lost or stolen?

If you have a debit card with us already, but it has been lost or stolen, call us at 314.962.6363 or 618.239.6363 during normal business hours or 888.918.7744 outside of business hours.

Your Visa debit card allows you to conduct transactions on the CO-OP, PULSE, STAR and PLUS networks. Some merchants are authorized to accept non-Visa debit transactions without requiring you to enter your PIN. If you choose to sign to authorize a debit transaction, the transaction will be routed as a Visa transaction. Provisions of your cardholder agreement that specifically relate to Visa transactions are inapplicable to non-Visa transactions. For instance, a non-Visa debit transaction will not provide Visa’s Zero Liability Protection benefit.

When using my debit card as a “credit” transaction, how is that possible? It’s a debit card, not a credit card?

We understand how this can be confusing. It has to do with how the processing networks are set up.

PIN-based debit transactions are routed through what are known as electronic funds transfer (EFT) networks. The EFT network authorizes the transaction and immediately deducts the transaction amount from your checking account. Within a few days, the merchant receives the money.

Signature-based debit transactions are authorized, cleared and settled through the Visa or MasterCard network, the same one used for processing credit card transactions. The merchant submits the transaction with the rest of their card transactions, usually at the end of the day, and then receives the money, typically within a day or two of the settlement. Signature debit transactions are referred to as “offline” transactions, because a PIN debit network does not play a role in processing.

Which type of transaction should I do when using my debit card at the point of sale – PIN (debit) or signature (credit)? Does it matter?

Think of your debit card as a check card, because the money still comes out of your checking account whether you do a credit or a debit transaction with it at the point of sale (POS). The transaction is just processed through a different network. When you swipe or insert your debit card at the checkout, the terminal will often prompt you to enter a four-digit PIN. We encourage you to bypass this option and use your signature instead.

PIN you pay, sign you save. Purchases for which you sign are free, plus you earn rewards points from the credit union! When you enter your PIN, we assess a 25-cent fee, and no rewards points are earned. There is still no fee for using your debit card at nearly 30,000 ATMs in the CO-OP Network around the country, where you must enter your PIN. There are also no fees when using your Arsenal debit card online

Who do I contact about my rewards points?

If you have any questions about your points balance or using your rewards card, please contact CURewards member services at 800.637.7728. You can also contact our member services department at 314.962.6363 or 618.239.6363, option 6, then option 2.

If I’m going out of town, how do I let Arsenal know so I keep complete access to my funds?

Fill out an online travel notification by signing into your online banking account, clicking on the Secure Forms tab, and then clicking on the Travel Notification for Debit and Credit Cards option. You can also call to let us know you’re leaving at 314.962.6363 or 618.239.6363, option 6 then option 1.

Visa Travel Money Cards/Visa Gift Cards

Are there any other fees associated with a TravelMoney card?

If you don’t use your card at all for 10 consecutive months, a $5 monthly fee is charged.

Besides the issue fee, are there any other fees tied to Visa gift cards?

If you have no activity on your card for 12 months, a $5 monthly fee is charged. If you lose your card, the replacement fee is $10. Those are the only other fees.

Is “no issue fee” on gift cards one of the perks for having an Advantage Plus checking account at the credit union?

No. While Advantage Plus checking account holders do not have to pay an issue fee ($6.95) on TravelMoney cards, this does not apply to gift cards, which cost $3.00 for all members.

Is there a minimum and a maximum load on a Visa gift card?

Yes, the minimum load is $10 and the maximum is $1,000.

Is there a minimum and maximum amount that I can put on my TravelMoney card?

Yes, $100 and $5,000, respectively, whether you’re getting your card for the first time or reloading it at the credit union. If you reload it at CUmoney.com, the minimum amount is the same ($100), but the maximum is lower ($2,500).

What are the daily limits, if any, for using a TravelMoney card?

It varies based on the type of transaction you do. For point-of-sale (POS) purchases that you make using your signature, the daily limit is 25 transactions or $5,000 per day. For POS purchases with a PIN, you are limited to 25 transactions or $2,500 daily. For cash advances, two transactions or $1,000 per day. For ATM withdrawals, three transactions or $500 per day.