Live Video Banking: Face-to-face access on your smartphone or computer

Get more of your time back. Live Video Banking lets you make safe and secure transactions with an Arsenal rep on your smartphone or computer — no need to visit a branch.

Arsenal reps are here to serve you from 9:00 a.m. through 5:00 p.m., Monday through Friday. Download the Live Video Banking app for instant access to personalized service.

What can I do with Live Video Banking?

Of course you can’t withdraw cash using Live Video Banking (yet), but the list of services we can help you with is very open.

  • Ask us questions about your account(s).
  • Take care of transfers, payments, stop payments, etc.
  • Open a new account or Tracker Kids Club account.
  • Close an account.
  • Sign documents.
  • Change account information.
  • Apply for a loan.

We cannot notarize documents with Live Video Banking.

Access Live Video Banking on your phone

Access Live Video Banking on your computer

  1. Click the link available below.
  2. Fill in your first name, last name and email, then agree to the terms and conditions.
  3. Choose to contact us through video, voice or chat.
  4. Make sure to allow access to your camera and microphone.
  5. Click the green “Video Call Team” button to be connected to the next available rep.

What are people saying?

“I live 250 miles from St. Louis in a community with no credit unions, and it’s nice to be able to do the transactions that I need remotely.”