On January 23, 2024, Arsenal Credit Union delivered a new online and mobile banking experience to its members. Arsenal researched and monitored the needs of members, and based on their feedback, they desired more options to address their financial objectives. The new platform gives members more control of their day-to-day financial lives, specifically reaching their financial goals.
Seeing the big picture
The new online and mobile banking platform shows members their complete financial picture in a single sign in. Instead of remembering multiple usernames and passwords for different accounts, members get a more holistic view of their checking, savings and loans as soon as they input their info and enter the system.
The goal of the upgrade was to ensure the member experience and financial journey of members was improved and customized to their specific needs. New features, including but not limited to credit score monitoring and automatic direct deposit switch, let members save time and hit their financial goals faster. The digital upgrade also makes Arsenal membership more inclusive through easier online account opening.
Arsenal has a history of bringing digital solutions to our members. We were one of the first credit unions to introduce online banking, and we want to continue to put everything within reach and meet members where they are Our new online and mobile banking system delivers features most people would associate with big banks with bigger budgets – with the service personal touch of a credit union. We continue to invest into our members and community with our ‘People Helping People’ philosophy.
Lori Crutchley, Executive Vice President, Arsenal Credit Union
Equipping members with the knowledge to succeed
To help make sure members were able to optimize the new online and mobile banking system on day one, Arsenal invested heavily into intensive staff training – transforming frontline staff into subject matter experts on the new platform. On launch day, members were able to easily login to their accounts and explore new features.
Our staff understands our new system inside out. Knowing they can help members with anything they need is the most satisfying feeling I can think of.
Cassi Hendrixson, SVP Financial Services Delivery
Minimizing hurdles increases account security
Sometimes less is more. Before the digital transition, Arsenal had three separate mobile apps: mobile banking, a card management app and a live video banking app. Now, all three apps are bundled into a single digital banking experience, allowing members to keep their personal data in one convenient, secure location.
The biggest advantage members have when they choose us for their banking needs is peace of mind. We take securing personal information seriously. By simplifying a lot of our processes, members have less to worry about.
Greg Clarke, SVP Technology and Risk Management
Learn more about the convenient and security-enhancing benefits of the new online and mobile banking platform.
