Do I endorse checks normally?
You will endorse your checks with a signature. In addition, on the back of your check, you will have to write FOR E-DEPOSIT ONLY AT ACU.
How much can I deposit with mobile check deposit?
The amount a user can deposit is based on tiers. Members enter a new tier based on successful transactions. Tier one starts at a $1,500 single-day deposit, while tier three starts at $10,000. Ask us for more information.
Can I give others access to mobile banking so they can deposit checks on my behalf?
No. Some fraudulent loan companies will claim that they need your username/password to access Mobile Check Deposit to place funds in your account using a bogus check. When Arsenal receives these “checks,” we reject the deposits because they look suspicious. We also have to close your compromised account and have you come in to open a new one for safety reasons.
What can I do with Arsenal CardKey?
- Manage your debit or credit card
- Set up alerts and controls
- Turn cards on/off
- Notify us when you’re travelling
- Report cards as stolen
- Filter card transactions
- Pay your credit card bill
- Check your CU Rewards balance
What if I forget my CardKey username?
If you forget your username, tap on “Forgot Username” and enter the email address associated with your profile. You will then be prompted to answer a security question. After you verify your identify, we will send your username to the email address you provided.
What if I forget my CardKey password?
If you forget your password, tap on “Forgot Password” and enter your username and one of the card numbers that has been associated with your account. You will then be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.
Return to the login page, login with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.
How can I change my email address, phone number, username, name, password, security questions or profile picture?
On the Account Summary screen, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen, you can manage your profile picture, edit your profile information, update your password and change your security questions.
If I’ve enabled alerts, how will I receive my notifications?
Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.
Who do I call for help with CardKey?
If you need assistance and you are on the login page, tap on “Contact” at the bottom right to pull up a number you can call. If you are already logged into your account, tap on the hamburger menu in the upper left, and then tap on “Contact” at the bottom of the menu that appears.
Is mobile banking secure?
Yes, mobile banking has the same security features as online banking. To remain safe while using mobile banking, never access your account from an unsecured Wifi connection.
Do I need online banking to use mobile banking?
Yes. Access to mobile banking is contingent upon having online banking established with your Arsenal accounts. If you do not already have online banking enabled, you can do so by calling us during normal business hours at 314.962.6363 (or 618.239.6363 for Illinois members; 1.800.719.6363 if you are outside of the St. Louis area) and press option 6, then 2.
Can I give another user access to my account?
Yes. By setting up a cross-account agreement, you can transfer money, view balances, check transaction history and request transfers from linked accounts – all from one online banking login. The user with access to your account can even make deposits using mobile check deposit on the Arsenal app. To set up account access for another user, the account owner of both the sending account and the recipient account must sign a form for the cross-account relationship to be established. To learn more, contact us
or start a live chat