Online banking makes your whole life easier
Life can be stressful. Fast-paced. If you want to make it a little simpler, then sign up for online banking. You’ll be able to pay all your bills in one place, eliminate the clutter of paper statements, easily check your account balance and activity from anywhere and much more. It’s safe and secure – and free!
eStatements provide the same information as paper statements, but provide more convenience, quicker statement access, greater security, less clutter and a more environmentally friendly touch. Once you enroll, simply log in > Online Statements > Additional Services.
Schedule one-time or recurring payments, set up email alerts for bills, receive money (with participating payees) and more. If the company accepts electronic payments, you can pay bills in as little as one to three days. If you have any loan payments with Arsenal, you can take care of them instantly via online banking.
Make transfers between your Arsenal accounts or from other financial institutions. You can also send, request and receive money with just about anyone using Zelle®.
Check preapproved loan offers
In the “My Offers” section of online banking, you can see if you’re preapproved for any loans by the credit union.
Set up alerts
Set up text and email alerts to notify you of your balance, low funds, large withdrawals and more. Simply go to Log in > My Settings > Alerts & Notifications.
Pay an Arsenal loan
Pay any loans you have at Arsenal Credit Union directly in online banking. Set up a payment from your Arsenal checking or savings account or link an outside account or debit card.
“Money Management” is the name of a personal financial money solution that you can use within our online banking system at no charge. It helps you categorize your transactions, view trends in your spending, set financial goals, manage your debt and track outside accounts. This tool has garnered six Finovate “Best of Show” awards and is widely regarded as one of the best in the industry!
Frequently Asked Questions
This is a long answer (sorry!), but it should address any and all concerns you have.
The online banking products we offer allow you to manage your accounts more securely than receiving statements and sending checks through the mail. A recent study revealed that 90% of unauthorized access to sensitive information is through traditional nonelectronic channels, such as a lost or stolen wallet or theft from a nonsecure mailbox. In addition, consumers who access accounts online can monitor their account activity anytime – not just when the statement arrives – to detect fraud more quickly and take steps to minimize the damage.
To verify that only authorized users log in to our home banking system, we use password verification. When you submit your password, it is compared with the one we have stored in our secure data center. For added security, if a password is entered incorrectly three times, we automatically lock the Internet banking account. We monitor and record bad log-in attempts to detect any suspicious activity (i.e. someone trying to guess your password).
We also require additional security on your account. If you are a new home banking user, you will be prompted to request a verification code to be delivered instantly by phone (text or voice) or by email. Enter the verification code to gain access to your account. You can add extra security to one or more computers that you regularly use to access your home banking account. If you (or someone else) logs in from a non-enrolled computer, you will be prompted to request and enter a verification code. The rest of your online banking visit and any future visits from that computer will remain exactly the same.
This superior security technology – called multifactor authentication – identifies you as the true owner of your account by recognizing not only your password but your computer as well. If your computer isn't recognized by us – because you've logged in from a public computer or one you haven't used before – we'll ask you to provide information that only you will know as an additional line of defense to prevent unauthorized access.
When you log in to your online accounts, you're in a secure area, and all actions you take are encrypted. Basically, the information exchanged between your browser and our online banking server is scrambled so no one else can intercept it. Encryption involves exchanging numbers between the end user's browser and the Internet banking server. The numbers act as keys to "unlock" the connection between browser and server, much like numbers on a combination lock. The higher the number of combinations, the less likely it is that an outside party could decipher the key and access sensitive information. We employ 128-bit Secure Sockets Layer (SSL) encryption. To find out if your browser supports 128-bit encryption, click on "Help" in the toolbar of your Internet browser, then "About [browser name]."
We also "time out" an Internet banking session after a specified period of inactivity. This keeps others from viewing or continuing Internet banking activity if you leave your computer unattended.
We have structured our network architecture so that the servers which store your actual account information are NOT connected to the Internet. The requests you make through the Internet are handled by our Internet banking servers. Firewall servers act as a traffic cop between segments of our online banking network used to store information and the public Internet.